Website NexusNet Limited
NexusNet Limited
Customer Care Officer at NexusNet
NexusNet Limited is a Tanzanian technology services provider that specializes in providing affordable and reliable broadband internet access to homes, small businesses, and low-income or rural communities. Based in Arusha with additional operations in Dar es Salaam, the company positions itself as a pioneer of internet services in the region, utilizing advanced fiber-optic technology like Fiber To The Home (FTTH) to ensure uninterrupted connectivity. Beyond standard internet, NexusNet offers integrated digital packages such as WIFI CCTV combos and subscription-free cable TV to enhance the security and entertainment options available to its customers.
In addition to its role as an Internet Service Provider (ISP), NexusNet delivers a comprehensive portfolio of ICT solutions including networking, enterprise software, and managed digital services for various sectors. Their service range extends to specialized technological fields such as real-time vehicle and asset tracking via GPS, IoT-integrated logistics, and web hosting. The company is known for its customer-centric approach, focusing on long-term partnerships and scalable technologies that allow local businesses and public institutions to undergo digital transformation at an affordable cost.
Customer Care Officer at NexusNet
NexusNet
The Best Net You Can Get
Position: Customer Care
Location: Arusha, Tanzania
Experience: At least 1 year of customer care experience
Application Deadline: 25 August 2026
Key Responsibilities
The successful candidate will be responsible for:
- Making calls to customers.
- Identifying and resolving customer issues.
- Retaining customers and maintaining strong customer relationships.
- Offering suitable solutions and packages to customers.
- Collecting and reporting customer feedback.
Requirements
Applicants should have:
- A Diploma or Degree in IT, Marketing, Business Administration, or a related field.
- At least 1 year of customer care experience.
- Strong communication and interpersonal skills.
- Must be based in Arusha.
How to Apply
Interested candidates should submit the following documents as one PDF file:
- Application Letter
- Updated CV
- Academic/Professional Certificates
Send your application to:
Email: applications@nexusnet.co.tz
Alternative Email: hr@nexusnet.co.tz
Application Deadline: 25 August 2026
Contact Information
Phone: 0750 015 660
WhatsApp: +257 54 648 620
Instagram/TikTok: @nexusneltd
Website: www.nexusnet.co.tz
To apply for this job email your details to applications@nexusnet.co.tz
