Customer Consultant / Sales Specialist (Building Materials) – People Project

Role Overview

Key Responsibilities

1. Customer Engagement & Relationship Management

• Welcome showroom visitors, prospective buyers, and project clients, delivering a premium customer experience.
• Assess client requirements, preferences, budgets, and project specifications to recommend tailored finishing solutions.
• Provide expert consultations on porcelain/ceramic tiles, sanitaryware, finishes, applications, and technical specifications.
• Cultivate long-term relationships with homeowners, contractors, interior designers, architects, and property developers to foster repeat business.

2. Sales Generation & Revenue Growth

• Consistently meet and exceed assigned monthly and quarterly individual sales targets.
• Manage the complete end-to-end sales cycle—from initial consultation and needs assessment to quotation, negotiation, and order closing.
• Prepare accurate pricing proposals and quotations in alignment with company commercial guidelines.
• Actively pursue upselling and cross-selling opportunities across complementary product categories (accessories, grouts, sanitaryware).

3. Product Knowledge & Market Awareness

• Maintain in-depth knowledge of the showroom’s entire inventory, specifications, applications, and stock availability.
• Conduct live product demonstrations to guide clients toward informed purchasing decisions.
• Track market trends, customer preferences, competitor pricing, and industry developments to share actionable feedback with management.

4. Sales Pipeline & Operations Management

• Record and maintain accurate records of customer interactions, quotations, and pipeline progress within the CRM/ERP system.
• Follow up on outstanding quotes to maximize conversion rates.
• Maintain showroom visual merchandising standards, ensuring displays, catalogues, and pricing tags are clean, accurate, and accessible.

5. Cross-Functional Coordination & After-Sales Service

• Partner with warehouse, procurement, logistics, and finance teams to verify stock availability, confirm payments, and coordinate timely deliveries.
• Perform post-purchase check-ins to ensure client satisfaction and resolve any order or delivery discrepancies promptly.

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Experience:
  • 1–3 years of progressive experience in sales, customer service, or showroom operations.
  • Direct experience in ceramic tiles, sanitaryware, building finishing materials, FMCG, or construction retail is highly desirable.
• Systems: Familiarity with CRM, ERP, or digital sales management tools is an added advantage.
• Computer Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Languages: Excellent written and spoken command of English.

Core Competencies

• Strong persuasion, negotiation, and closing skills.
• Target-driven, self-motivated, and proactive mindset.
• Exceptional customer relationship skills with a keen eye for interior/building design details.
• High organizational discipline with the ability to manage multiple client pipelines simultaneously.

How to Apply