Website NCBA Bank
NCBA Bank
Career Opportunities: Customer Support Specialist (4192)
NCBA Bank Group PLC is a prominent financial services conglomerate headquartered in Nairobi, Kenya, with a robust regional presence spanning East and West Africa, including subsidiaries in Tanzania, Uganda, Rwanda, and the Ivory Coast. The group was officially formed in October 2019 following a high-profile merger between the NIC Bank Group and the Commercial Bank of Africa (CBA), creating one of the largest financial institutions in the region. As a publicly traded entity listed on the Nairobi Securities Exchange, NCBA provides a comprehensive suite of financial products, focusing heavily on corporate and institutional banking, asset finance, retail banking, and market-leading digital banking partnerships.
At the local level, NCBA Bank Tanzania Limited operates as a tier-2 commercial bank regulated by the Bank of Tanzania. The Tanzanian subsidiary was fully integrated in July 2020 through the amalgamation of the local NIC and CBA banking units, aligning with the parent company’s broader strategic vision for East African integration. Headquartered in Dar es Salaam, the bank actively serves corporate, SME, and retail clients across key economic hubs like Arusha, Mwanza, and Zanzibar, leveraging the group’s digital capabilities to deliver personalized transactional solutions, trade finance, and wealth management services.
JOB VACANCY: Customer Support Specialist
Company: NCBA Group
Department: Corporate and Institutional Banking
Unit: Corporate and Institutional Banking
Reports To: Head of Transactional Banking
Number of Positions: 1
Country: Tanzania
Closing Date: July 17, 2026
Job Purpose Statement
The Customer Support Specialist is responsible for providing exceptional service to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience. The role serves as the primary point of contact between the organization and its customers, helping to build strong relationships and maintain customer satisfaction.
How to Apply
To view the full details and apply for this position, visit the official NCBA Group Careers Portal at ncbagroup.com/careers. Ensure you complete and submit your application before the official closing date on July 17, 2026.
To apply for this job please visit ncbagroup.com.