Relationship Manager – Corporate Job at NCBA Bank –  Dar es Salaam July 2026

Manage a portfolio of corporate customers; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned industry in line with the Bank’s strategy.

Apply experience in corporate relationship management to develop and implement account plans for the existing portfolio within the assigned industry target market, recommend, structure and sell solutions that address the customers’ needs, with the support from the solution/product teams in order to meet assigned goals and target. Customer acquisition, satisfaction, growth and retention are critical to succeed in this role.

Collaborate with the Client Service team to ensure fulfilment of all deliverables. Actively coach Client Service Managers in aid of their achievement of performance targets.

Financial 40 

• This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet.
• Balance Sheet Growth
• Profitability: PBT
• Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.
• PAR contained within the limits set.
• NPL < 5%.
• PAR aggressively managed within the first 30 days to minimize conversion to NPL status.

Internal business processes 20 

• Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
• Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
• Nil repeat findings
• 100% SLA Adherence
• 100% adherence to agreed turnaround times

Customer 20 

• Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.
• Accurate real-time CRM data

Customer satisfaction:

• Net Promoter Score
• CSI/RSI

Learning and growth 20

• Delivering the performance objectives set and managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities.
• Level of own development plan maintenance.
• Own competency score.

Academic: 

Bachelor’s degree from a recognized accredited university.

Professional: 

At least 5 years’ experience in Commercial Banking, 3 of which should have been in an assistant management capacity in a similar sized organisation.

Desired work experience: 

• Proven track record of consistently achieving a portfolio’s financial growth.
• Experience in products, bank operations and customer experience is highly desirable.
• Knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Commercial Banking regulations and practices.

Reporting Relationships: jobs that report to this position directly and indirectly

Direct Reports – N/A

Indirect Reports – N/A

Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.

Internal 

All Bank departments

External 

Commercial Banking customers, financial institutions, industry players, national and county governments, regulators, etc.

Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role. 

• Pricing structures and negotiation parameters.
• Recommending the product offering for the portfolio.
• Approval of expenditure within discretionary powers delegated through the Head of Industry, provided that such expenditure is within the approved strategy and annual budget for the Bank.

Work cycle and impact: time horizon and nature of impact (Planning) (e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year)

The job holder works on an annual cycle.

Coaching & Developing Others Advanced

Building Trust Advanced

Selling the Vision Advanced

Driving for Results Advanced

Business Savy Advanced

Openness Advanced

Building Organizational Talent Advanced

Empowerment & Delegation Advanced

Fostering Collaboration Advanced

Responsiveness Advanced

Driving for Results Intermediate

Selling the Vision Intermediate

Fostering Collaboration Intermediate

Building Trust Intermediate

Openness Intermediate

Empowerment & Delegation Intermediate

Business Savy Intermediate

Responsiveness Intermediate

Coaching & Developing Others Intermediate

Building Organizational Talent Intermediate