ELEGEX LOGISTICS LIMITED

JOB VACANCY ANNOUNCEMENT

Position Details

Item	Details
Position	Documentation & Communication Officer
Company	Elegex Logistics Limited
Location	Bandari House, Kurasini, Dar es Salaam
Reporting To	General Manager
Opening Date	June 10, 2026
Application Deadline	July 10, 2026

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COMPANY OVERVIEW

Elegex Logistics Limited is a premier regional transport and logistics provider specializing in cross-border heavy haulage along the Central and Northern Corridors, moving critical commodities such as copper cathodes, mineral concentrates, and sulphur.

As we formalize and expand our corporate workflows, we are seeking a professional, highly disciplined Documentation & Communication Officer to manage our digital client channels, spearhead conflict resolution frameworks, and execute precise milestone reporting at our headquarters.

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KEY RESPONSIBILITIES

Primary Client Channels

• Serve as the dedicated administrator and primary voice across all official Elegex client WhatsApp communication groups and corporate channels.

Conflict Resolution & Escalations

• Actively manage live communications during operational conflicts, transit delays, border issues, or cargo discrepancies.
• Maintain a professional, calm, and reassuring corporate tone to protect client relationships.

Proactive Updates

• Issue timely and accurate tracking and milestone updates to clients to keep them informed before issues escalate.

Cross-Departmental Coordination

• Coordinate closely with the Operations and Ex-Dar Cargo teams to gather verified ground-truth data before releasing official updates to clients.

Records Management

• Systematically log and cross-reference client communications, exceptions, and dispatch files to build an unassailable documentation audit trail.

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KEY PERFORMANCE INDICATORS (KPIs)

Conflict Response Window

• Acknowledge and actively manage any client complaint or operational conflict within the client WhatsApp groups within 15 minutes of occurrence during business hours.

Communication Tone Discipline

• Maintain 100% adherence to corporate communication standards.
• Ensure zero escalation of friction during tense operational stand-offs or route bottlenecks.

TMS Updates

• Ensure all documents are digitized, scanned, uploaded, and shared across all relevant platforms.

Information Accuracy

• Ensure 100% of milestone and delay updates broadcast to clients are fully verified through internal operational logs before dissemination.

Group Maintenance

• Review and audit client group memberships weekly to ensure only authorized client representatives remain active on official communication channels.

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REQUIREMENTS & QUALIFICATIONS

Education

• Bachelor’s Degree or Diploma in:
  • Logistics and Transport Management
  • Public Relations
  • Communications
  • Business Administration
  • Or a related field

Experience

• Previous experience in:
  • Logistics customer service
  • Transit tracking
  • Clearing and forwarding
  • Documentation roles
• Experience managing high-volume client communication channels is considered a distinct advantage.

Technical Skills

• Exceptional proficiency with:
  • Digital communication suites
  • WhatsApp Business tools
  • Database platforms
  • Microsoft Office applications

Key Attributes

• High emotional intelligence.
• Ability to remain calm, objective, and professional under pressure.
• Excellent verbal and written communication skills in both English and Swahili.
• Strong proactive problem-solving abilities.

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HOW TO APPLY

Interested and qualified candidates should submit their CV and a detailed cover letter to:

Email: hr@elegexlogistics.co.tz

Mandatory Attachments

Applications must include:

• Clear copies of academic and professional certifications.
• A scanned copy of a recent passport-sized photograph.

Subject Line

Please use the following subject line:

Application: Documentation Officer [Your Name]

when submitting your application.

Application Deadline

All applications must be submitted before the close of business on July 10, 2026.