Website Four Seasons
Four Seasons Serengeti
Job Opportunity: Front Desk Supervisor – Four Seasons Hotels & Resorts
Employer: Four Seasons Hotels & Resorts
Department: Front Office / Rooms
Position Type: Full-time
About the Role
Four Seasons Hotels & Resorts is seeking a dedicated Front Desk Supervisor to join the Rooms division.
In this leadership role, you will oversee daily front office operations, ensuring seamless check-in and check-out procedures while maintaining the high luxury standards of the Four Seasons brand. You will act as a primary operational contact, guiding and supporting Front Desk Agents, handling elevated guest interactions, and driving high levels of guest satisfaction throughout their stay.
Key Responsibilities
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Operational Leadership: Supervise front desk workflow, review daily arrivals/departures, and ensure smooth, efficient check-in and check-out experiences for all guests.
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Team Guidance & Training: Coach, mentor, and support Front Desk Agents; assist in training team members on brand standards, service protocols, and system procedures.
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Guest Relations & Service Recovery: Actively engage with guests, recognize VIPs and returning guests, address guest concerns with empathy and authority, and ensure swift resolution of operational challenges.
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Room & Inventory Management: Coordinate closely with Housekeeping and Engineering to manage room availability, handle special room assignments, and accommodate unique guest preferences.
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Administrative & Financial Control: Ensure accurate billing practices, manage cash handling oversight, audit front desk shift reports, and maintain compliance with internal financial controls.
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Cross-Departmental Synergy: Collaborate effectively with Concierge, Valet, Housekeeping, and Security to deliver a unified, luxury guest experience.
Qualifications & Requirements
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Education: High school diploma or equivalent (Bachelor’s degree in Hospitality Management or related field is an advantage).
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Experience:
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Minimum of 2–3 years of front desk/front office experience within a hotel or resort environment.
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Prior supervisory or team lead experience in a luxury hospitality setting is highly preferred.
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Technical Skills:
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Proficiency with hotel Property Management Systems (PMS), particularly Opera.
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Computer literacy, including proficiency in Microsoft Office applications.
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Interpersonal Skills:
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Strong leadership, coaching, and interpersonal abilities.
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Exceptional verbal and written communication skills in English (additional languages are a plus).
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Excellent problem-solving, stress management, and decision-making capabilities.
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What Is Offered
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Competitive salary and comprehensive benefits package
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Complimentary accommodation at Four Seasons Hotels and Resorts worldwide
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Career progression and professional growth opportunities within a global brand
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Employee assistance programs and wellbeing perks
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Complimentary meals on duty and uniform care
How to Apply
To submit your application directly to Four Seasons, please visit the official job page:
To apply for this job please visit careers.fourseasons.com.