Front Office Supervisor Vacancy at Elewana Arusha Coffee Lodge June 2026

Job Vacancy:                  Front Office Supervisor

Advertising Period:        4^th June ,2026 – 20^th June,2026

Contact Person:             gm.coffeelodge@elewana.co.tz

Reporting Line:              Rooms Division Manager / Front office Manager

Duty Station:                   Elewana – Arusha Coffee Lodge

Arusha Coffee Lodge by Elewana is seeking a skilled, detail-oriented, and service-driven Front Office Supervisor to join our Front Office team. This position is responsible for overseeing daily front office operations, ensuring seamless guest arrivals and departures, maintaining exceptional guest service standards, and supporting the delivery of a world-class luxury hospitality experience throughout the property.

The successful candidate will support front office operations through effective supervision of reception activities, guest relations, reservations coordination, and team guidance while contributing to operational efficiency, guest satisfaction, and service excellence across the lodge. The role also requires flexibility, strong leadership skills, and willingness to support other operational departments when required to ensure smooth day-to-day lodge operations.

    1. Key Responsibilities

A. Front Office Operations Management

• Oversee all Front Office activities including check-in, check-out, reservations follow-up, and guest handling
• Ensure smooth daily operations across all shifts in a 24-hour environment
• Manage room allocation, arrivals, departures, and operational flow
• Coordinate closely with Housekeeping, Reservations, F&B, and Maintenance
• Ensure proper shift handovers and communication standards are maintained

B. Guest Experience & Service Delivery

• Ensure delivery of consistent, high-quality guest experiences aligned with brand standards
• Monitor guest feedback and ensure prompt resolution of issues
• Oversee handling of VIP arrivals, special requests, and guest preferences
• Ensure seamless guest journey from pre-arrival to departure

1. Training & Team Development (Key Deliverable)

• Lead onboarding and continuous training of Front Office team members
• Deliver structured training aligned to:

○      Front Office SOPs

○      Communication standards (telephone, email, guest interaction)

○      Operational procedures (Lost & Found, parcels, documentation)

• Implement and monitor training checklists and competency sign-offs
• Drive train-the-trainer culture within the department
• Coach team members on performance, service delivery, and professionalism

D. Operational Control & Compliance

• Conduct regular Front Office Self-Audits to ensure SOP compliance
• Ensure compliance with guest registration, legal, and documentation standards
• Maintain accurate records and audit-ready documentation
• Oversee handling of lost and found items and guest property
• Ensure adherence to company financial and operational policies

E. VIP & Pre-Arrival Management

• Oversee VIP room checks and readiness
• Ensure proper coordination for special arrivals and guest preferences
• Monitor pre-arrival planning, including room allocation strategy

F. Communication & Professional Standards

• Enforce high standards of telephone, email, and interpersonal communication
• Ensure professionalism in handling EC Office visitors and guests
• Maintain strong internal communication across departments

G. Operational Planning & Peak Management

• Manage high-volume arrivals and departures effectively
• Oversee queue management and front desk flow during peak periods
• Implement solutions for operational challenges such as overbookings

H. Systems & Technology Use

• Ensure effective use of PMS systems (ResRequest, etc.)
• Maintain high standards of data accuracy and system discipline
• Ensure team proficiency in all operational systems

I. Security & Emergency Oversight

• Ensure adherence to security procedures and emergency protocols
• Lead team readiness for emergency and evacuation procedures
• Maintain guest safety and operational control at all times

2. Ideal Candidate and Qualifications

• Diploma or Degree in Hospitality Management
• Minimum 3–5 years Front Office experience
• Supervisory or leadership experience require
• Proficiency in PMS systems
• Strong knowledge of Front Office operations and SOPs
• Competence in reporting and administration

 

3. Key Competencies

• Leadership and team development
• Strong communication and interpersonal skills
• Operational planning and organization
• Problem-solving and decision-making
• Attention to detail and service excellence
• Ability to perform in a fast-paced, 24-hour environment

Elewana Arusha Coffee Lodge is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals, regardless of gender, ethnicity, religion, or any other protected characteristic.

 

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