Website Axian Group Tanzania
Axian Group Tanzania
Job Vacancy: Head of Growth
Company
AXIAN Digibank & Fintech
AXIAN Digibank & Fintech is seeking an experienced and visionary Head of Growth to lead customer acquisition, engagement, retention, and revenue growth strategies across its fintech operations in multiple markets.
Position Title
Head of Growth
(Open to both Women and Men)
Duty Stations
Successful candidates may be based in any of the following locations:
- Islamabad
- Antananarivo
- Dar es Salaam
- Dakar
- Lomé
- Dubai
Key Requirements
Applicants must possess:
- Master’s Degree or MBA.
- Minimum 12–15 years of significant and relevant experience in the fintech industry.
- Extensive experience in growth, sales, distribution, customer lifecycle management, and business expansion.
Candidate Profile
The ideal candidate should have:
- At least 6–8 years of experience leading sales and distribution functions within fintech organizations.
- Proven experience managing Customer Base Management (CBM/CVM) teams.
- Minimum 4 years of experience in a senior executive leadership position.
- Strong track record of delivering business growth and commercial results.
- Exceptional leadership and people management capabilities.
- Demonstrated ability to develop and execute communication and stakeholder engagement strategies.
- Experience building strong relationships across departments and external partners.
- Pan-African and multicultural working experience will be an added advantage.
Key Responsibilities
Growth Strategy Leadership
- Own and drive the Group Growth Strategy across all AXIAN Fintech markets.
- Lead initiatives focused on:
- Customer acquisition
- Customer engagement
- Customer retention
- Revenue growth
- Ensure alignment of growth initiatives with overall business objectives.
Customer Value Management (CVM)
- Define and govern the Group Customer Value Management (CVM) framework.
- Manage the entire customer lifecycle, including:
- Customer activation
- First transaction conversion
- Customer engagement
- Cross-selling opportunities
- Customer reactivation
- Loyalty and retention programs
Digital Growth Optimization
Drive improvements in key digital performance indicators, including:
- Mobile application downloads
- Onboarding completion rates
- First transaction conversion
- D7 retention metrics
- D30 retention metrics
- Monthly Active Users (MAU)
Monitor and optimize digital customer journeys to improve conversion and engagement.
Campaign and Budget Governance
- Review and approve growth campaign budgets.
- Assess channel mix effectiveness.
- Evaluate incentive structures.
- Analyze projected KPI performance and business impact.
- Ensure efficient utilization of marketing and growth investments.
Customer Experience (CX) Management
- Define customer experience standards across all markets.
- Develop and oversee:
- Net Promoter Score (NPS) frameworks
- Customer Satisfaction (CSAT) measurement systems
- Continuously improve service quality across:
- Digital channels
- Assisted service channels
- Customer support touchpoints
Revenue and Profitability Management
- Set and monitor:
- Customer acquisition cost ceilings
- Revenue per user targets
- Growth-function EBITDA contribution
- Ensure sustainable and profitable business growth.
Distribution Network Development
Develop strategies to strengthen and expand distribution channels by:
- Identifying and onboarding suitable channel partners.
- Increasing customer acquisition through distribution networks.
- Growing share of gross additions.
- Enhancing channel partner engagement and satisfaction.
- Improving revenue generation through expanded market reach.
Required Competencies
Successful candidates should demonstrate:
Strategic Competencies
- Growth strategy development
- Commercial leadership
- Business transformation
- Revenue optimization
- Market expansion
Leadership Competencies
- Executive leadership
- Team development and coaching
- Stakeholder management
- Cross-functional collaboration
- Change management
Analytical Competencies
- Data-driven decision-making
- Customer analytics
- Digital funnel optimization
- Performance measurement and KPI management
Ideal Candidate
The successful candidate will be a growth-focused executive with strong fintech experience, proven leadership capabilities, and a demonstrated ability to scale customer acquisition, engagement, and profitability across multiple markets.
How to Apply
If your qualifications and experience match this opportunity, AXIAN Digibank & Fintech invites you to apply and become part of a dynamic team driving digital financial inclusion and innovation across emerging markets.
Grow with AXIAN Digibank & Fintech.
To apply for this job please visit axian-group.csod.com.