Website NBC Bank Tanzania
NBC Bank Tanzania
Head of Product Development & Business Performance (VP)
Position Details
| Item | Details |
|---|---|
| Position | Head of Product Development & Business Performance (Vice President) |
| Company | NBC Bank Tanzania |
| Location | Head Office, Dar es Salaam |
| Employment Type | Full-Time |
| Application Deadline | 22 June 2026 |
| Job Requisition ID | R-15987420 |
Job Summary
The Head of Product Development & Business Performance is responsible for driving growth, profitability, and operational efficiency within NBC’s Retail Banking business.
The role combines:
- Business Performance Management
- Retail Product Development
- Financial Management
- Strategic Planning
- Stakeholder Management
- Governance and Risk Oversight
The successful candidate will ensure that retail products remain competitive, customer-focused, profitable, and aligned with NBC’s overall strategic objectives.
Key Responsibilities
1. Business Performance Management (30%)
Performance Monitoring
- Lead end-to-end performance management for Retail Banking.
- Monitor:
- Retail assets growth
- Retail liabilities growth
- Non-funded income
- Customer acquisition
- Portfolio quality
Reporting & Analytics
- Develop and maintain:
- KPIs
- Dashboards
- Scorecards
- Executive reports
- Prepare reports for Executive Management and Board review.
Business Optimization
- Track performance against:
- Budgets
- Strategic Transformation Plans (STP)
- Strategic initiatives
- Identify performance gaps and implement corrective actions.
- Use data analytics to improve decision-making and resource allocation.
Collaboration
Work closely with:
- Branch Banking
- Digital Banking
- Sales Teams
to improve customer growth, activation, and productivity.
2. Product Development & Management (25%)
Product Design & Innovation
Lead development and enhancement of retail banking products, including:
- Deposits
- Retail Loans
- Payments
- Debit and Credit Cards
- Agency Banking
- Digital Banking Products
Product Lifecycle Management
Manage products throughout their lifecycle:
- Concept Development
- Product Design
- Pricing
- Approval
- Launch
- Performance Monitoring
- Product Review
- Exit Strategy
Product Governance
Coordinate approvals with:
- Risk Management
- Compliance
- Legal
- Finance
- ALCO (Asset and Liability Committee)
Digital Transformation
- Drive digitization initiatives.
- Improve customer experience through innovative banking solutions.
- Support operational efficiency through digital products.
3. Financial & Commercial Oversight (25%)
Profitability Management
- Ensure retail products achieve profitability targets.
- Monitor product margins and revenue generation.
- Drive cost efficiency initiatives.
Financial Planning
Support:
- Budgeting
- Forecasting
- Business Planning
- Revenue Optimization
Commercial Performance
- Monitor product uptake and customer adoption.
- Ensure achievement of financial targets.
4. Stakeholder Management (10%)
Internal Coordination
Act as a key liaison between:
- Retail Banking
- Finance
- Risk
- Operations
- Information Technology
- Compliance
- Digital Banking
Leadership Support
- Provide strategic insights to Executive Management.
- Prepare presentations and business updates.
- Guide branches and sales teams on performance improvement initiatives.
5. Governance, Risk & Compliance (10%)
Regulatory Compliance
- Ensure all products comply with:
- Regulatory requirements
- Internal policies
- Risk appetite frameworks
Risk Monitoring
- Monitor portfolio quality and product performance.
- Identify emerging risks and recommend mitigation measures.
Audit Support
- Support internal and external audits.
- Provide performance data and product documentation when required.
Key Performance Indicators (KPIs)
Performance will be measured through:
- Retail Assets Growth
- Retail Liabilities Growth
- Revenue Growth
- Non-Funded Income Performance
- Customer Acquisition
- Customer Activation Rates
- Product Profitability
- Product Uptake
- Cost-to-Income Ratio
- Portfolio Quality
- Timely Delivery of Product Initiatives
Required Qualifications
Academic Qualifications
- Bachelor’s Degree in:
- Business Administration
- Finance
- Economics
- Related disciplines
Added Advantage
- Master’s Degree in a relevant field.
Professional Qualifications
- Certified Public Accountant (CPA)
- Equivalent professional qualification
Experience Requirements
Mandatory Experience
- Minimum 5 years of experience in:
- Retail Banking
- Finance
- Business Performance Management
- Product Management
Leadership Experience
- At least 3 years in a management-level role.
Key Competencies
Strategic & Commercial Skills
- Strong business acumen
- Commercial awareness
- Strategic thinking
- Execution capability
Product Management Skills
- Product development expertise
- Product lifecycle management
- Market analysis
- Customer-centric product design
Financial Skills
- Financial analysis
- Budgeting and forecasting
- Profitability management
- Revenue optimization
Leadership Skills
- Stakeholder management
- Team leadership
- Performance management
- Change management
Communication Skills
- Executive presentation skills
- Report writing
- Influencing and negotiation skills
Behavioural Competencies
- Advanced Analytical Thinking
- Senior Commercial Mindset
- Customer Excellence
- Digital Awareness
- Leadership Capability
- Strategic Decision-Making
- Adaptability and Openness to Change
Ideal Candidate Profile
This role is ideal for an experienced banking professional who combines:
- Retail Banking expertise
- Product Development experience
- Financial and commercial management skills
- Strong leadership capability
- Strategic planning and execution skills
The successful candidate should be capable of transforming retail banking performance through innovative products, strong analytics, disciplined financial management, and effective stakeholder engagement.
Seniority Assessment
Among the NBC positions you’ve shared, this is one of the most senior retail banking leadership roles. It requires a combination of:
- Product Management
- Business Performance Management
- Financial Oversight
- Retail Banking Strategy
- Executive Stakeholder Management
and is best suited for experienced managers or senior leaders with proven success in retail banking, finance, or product development within the banking industry.
To apply for this job please visit absa.wd3.myworkdayjobs.com.