Job Summary — Head / Senior Manager, Transaction Banking & Investor Services (TBIS)

This opportunity is with NBC Bank Tanzania, one of Tanzania’s longest-serving commercial banks.

The role focuses on leading the bank’s Transaction Banking & Investor Services (TBIS) franchise, covering:

• Cash management
• Collections and payments
• Liquidity solutions
• Custody and investor services

The position excludes trade finance responsibilities and is heavily focused on fee income growth, operational efficiency, client relationship management, and product innovation for corporate and institutional banking clients.

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Core Responsibilities

1. Sales & Service Management (30%)

The successful candidate will:

• Lead growth of:
  • Cash management solutions
  • Liquidity products
  • Custody services
• Strengthen collaboration with:
  • Relationship Managers
  • Sector Heads
• Oversee:
  • Corporate collections
  • Payments
  • Liquidity pooling
  • Account management
• Provide liquidity advisory services to:
  • Corporates
  • Government institutions
  • Institutional clients
• Drive sales pipelines and revenue growth
• Build and maintain relationships with:
  • Regulators
  • Payment counterparties
  • Priority clients

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2. Business Management (30%)

Responsibilities include:

• Developing and implementing NBC’s TBIS strategy
• Coordinating with Treasury on:
  • Liquidity optimization
  • Balance sheet efficiency
• Monitoring:
  • Revenue targets
  • Budgets
  • Product development costs
• Enhancing payment and collection propositions
• Supporting NBC’s positioning as a leading transaction bank
• Managing pricing and service tariffs
• Improving complaint handling and service quality

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3. People Management (15%)

The role requires:

• Building a high-performance team culture
• Coaching and developing TBIS staff
• Succession planning for key positions
• Promoting:
  • Inclusion
  • Gender diversity
  • Staff wellbeing
• Conducting performance reviews
• Facilitating continuous learning and certifications
• Supporting Relationship Managers in cross-selling initiatives

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4. Product Development (20%)

The candidate will:

• Drive innovation in cash management and investor services
• Develop and improve:
  • Custody services
  • Trustee services
  • Fund administration
• Support institutional clients including:
  • Asset managers
  • Pension funds
  • Custodial clients
• Coordinate with:
  • CMSA
  • DSE
  • Bank of Tanzania (BoT)
• Ensure smooth launch and rollout of new products
• Monitor market trends and competitor offerings

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5. Risk & Control (5%)

Responsibilities include:

• Maintaining strong:
  • Operational risk controls
  • Compliance frameworks
  • Governance standards
• Supporting:
  • KYC compliance
  • AML monitoring
  • ESG integration
• Reporting and mitigating operational risk events

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Required Qualifications

Applicants should possess:

• Bachelor’s Degree in:
  • Banking
  • Finance
  • Business IT
  • Related field

Added Advantage

• MBA in Finance or Banking

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Required Experience

Candidates should have:

• 5+ years’ experience in:
  • Transaction banking
  • Cash management
  • Investor services
• Strong expertise in:
  • Payments systems
  • Liquidity management
  • Securities custody
• Experience managing:
  • Large corporate relationships
  • Banking teams
• Understanding of:
  • Financial regulations
  • Clearing systems
  • ESG/sustainability-linked products

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Key Skills & Competencies

Technical Skills

• Payments and collections expertise
• Securities custody knowledge
• Financial and investment analysis
• Strategic commercial thinking
• Problem-solving and diagnostic capability
• Presentation and communication skills

Leadership Competencies

• Team leadership
• Innovation and creativity
• Networking and relationship building
• Adaptability and change management
• Entrepreneurial mindset
• Decision-making capability

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Ideal Candidate Profile

The ideal candidate is a senior banking professional with:

• Strong corporate banking exposure
• Strategic leadership ability
• Product innovation capability
• Deep understanding of transaction banking ecosystems
• Proven revenue growth and client management success

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY