ICT and Logistics Officer – MsingiTek

Tanzania Enlightenment Development Innovations (TEDI)

Learn Today, Lead Tomorrow

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Position Details

Item	Description
Position Title	ICT and Logistics Officer
Department	Operations & IT Support
Reports To	Program Manager / Head of Programs and Operations
Location	Tabora, Tanzania (with regular field travel)
Employment Type	Full-Time
Staff Scale	Professional / Technical Core

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About MsingiTek

MsingiTek is a tablet-based educational program that provides supplementary learning support for students in Standards 1, 2, and 3. By utilizing Imagine Worldwide tablets and onebillion educational software, the program creates opportunities for individualized learning that strengthen foundational literacy and numeracy skills among children in Tanzania.

The program supports children in building the essential competencies needed to achieve their full potential.

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About TEDI

Tanzania Enlightenment Development Innovations (TEDI) is a non-profit organization committed to expanding equitable access to quality education and digital learning opportunities for children and youth across Tanzania.

Through innovative and community-centered initiatives, TEDI empowers schools, teachers, and students with modern digital tools and skills necessary for success in today’s learning environment.

As an implementing partner of the MsingiTek program in Tabora, TEDI is dedicated to supporting Tanzania’s young learners through impactful educational technology initiatives.

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Position Overview

The ICT and Logistics Officer plays a dual role in technical systems administration and operational logistics management.

The role is responsible for managing the full lifecycle of educational hardware, including:

• Digital tablets
• Multimedia accessories
• ICT equipment

The officer will oversee:

• Inbound and outbound logistics
• Device deployment and tracking
• Equipment maintenance coordination
• Inventory and asset management
• ERPNext administration
• Fleet management operations

The position also ensures accurate documentation, reporting, and operational accountability across all logistics and ICT systems.

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Key Duties and Responsibilities

A. Hardware Swap & Supply Chain Logistics

Field Collection

• Conduct scheduled maintenance visits to schools.
• Retrieve faulty tablets and accessories.
• Log all field collections into CommCare with accurate fault categorizations.

Warehouse Intake & Diagnostics

• Receive faulty equipment at the central warehouse.
• Update inventory balances in ERPNext.
• Record serial numbers and diagnostic information.

Buffer Stock Management

• Distribute certified replacement tablets and accessories.
• Maintain real-time inventory updates in ERPNext.

Partner Supply Coordination

• Prepare advanced repair shipments for Imagine Worldwide.
• Process incoming replacement stock from the central warehouse.

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B. Equipment Diagnostics & Technical Repairs

Mechanical Repairs

• Perform basic hardware repairs on tablets and accessories.
• Remove broken AUX tips using specialized repair tools.

Audio Testing & Certification

• Conduct audio functionality tests using systems such as OneCourse.
• Verify proper headset and speaker functionality.

Display & Touch Testing

• Diagnose screen issues including:
  • Flickering
  • Vertical lines
  • Dead touch points
• Route severely damaged devices for vendor repair.

Accessory Restoration

• Repair and reinforce:
  • Headphones
  • Network routers
  • USB charging systems

Asset Lifecycle Management

• Execute device commissioning and decommissioning in ERPNext.

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C. Fleet Management & Field Operations

Preventative Fleet Maintenance

• Coordinate:
  • Vehicle servicing
  • Oil changes
  • Tire rotations
  • Emergency mechanical repairs

Fuel & Mileage Monitoring

• Maintain and audit vehicle logbooks.
• Reconcile mileage records with fuel receipts.

Compliance Management

• Ensure all fleet assets maintain:
  • Insurance coverage
  • Roadworthiness certifications
  • Speed governor certifications
  • Municipal transport permits

Safety & Accountability

• Enforce pre-trip inspections.
• Ensure mandatory helmet use for motorcycle teams.
• Report and document accidents or breakdowns promptly.

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Required Qualifications & Technical Skills

Academic Qualifications

• Diploma in:
  • Computer Science
  • Information Technology
  • Computer Engineering
  • Related technical disciplines
• Bachelor’s Degree is an added advantage.

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Professional Experience

• Minimum 2–3 years of experience in:
  • Technical support
  • ICT helpdesk operations
  • Inventory management systems
  • IT asset management
  • Field technical support

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Technical Competencies

Software & Systems

• Strong experience with:
  • ERPNext
  • CommCare
  • Inventory database systems

Operating Systems & Deployment

• Familiarity with:
  • Android systems
  • Linux environments
  • Offline educational applications

Hardware Support

• Experience with:
  • Electronic repair tools
  • Device troubleshooting
  • Hardware maintenance

Logistics & Fleet Operations

• Basic knowledge of:
  • Vehicle maintenance
  • Fleet operations
  • Asset tracking and depreciation systems

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Key Performance Indicators (KPIs)

Data Accuracy & Timeliness

• 100% update of all swaps, allocations, and decommissioning records in ERPNext and CommCare within 24 hours.

Mean Time to Triage (MTTT)

• Complete basic hardware repairs within 3 business days.

Fleet Readiness

• Maintain at least 95% fleet operational availability.

Stock Accuracy

• Maintain inventory discrepancy below 0.5% during audits.

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Application Instructions

Interested candidates who meet the qualifications should submit their Curriculum Vitae (CV) by:

Deadline: 03 June 2026

Email Applications To:

careers@tedi.or.tz

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Note: Only shortlisted candidates will be contacted.