Information Technology Officer at FHI 360

Employer: FHI 360
Job Position: Information Technology Officer
Location: Dar es Salaam, Tanzania
Employment Type: Full-Time
Travel: Less than 10%
Application Deadline: 23 September 2026
Requisition: 2026201280

Job Summary

The Information Technology Officer provides frontline technical support and operational IT services for FHI 360 staff and project offices in Tanzania.

Serving as the primary point of contact for end-user support, the position is responsible for workstation deployment, software installation, user account provisioning, asset and inventory management, and troubleshooting of laptops, mobile devices, printers, network connectivity, and productivity applications.

The IT Officer supports onboarding and offboarding processes for a rapidly growing workforce and ensures secure, reliable, and efficient technology operations.

Working closely with the Systems Administrator and Manager, DTT, the position supports corporate IT infrastructure, implements IT policies and standards, and contributes to technology initiatives that enable digital health programs and organizational operations.

The role diagnoses and resolves hardware, software, operating system, and network-related issues, escalates complex incidents as appropriate, and collaborates with technical teams.

Reports To: IT Manager, DTT

Responsibilities and Duties

• Provide first-line technical support for desktops, laptops, printers, mobile devices, videoconferencing equipment, and productivity software.
• Prepare devices for deployment and support staff onboarding and offboarding activities.
• Configure and deploy laptops, desktops, mobile devices, and peripherals.
• Diagnose, identify root causes, and resolve routine hardware, software, network, connectivity, and operating system issues.
• Escalate complex technical issues to the Systems Administrator or Manager as appropriate.
• Manage support tickets and ensure timely resolution of incidents.
• Provision and deprovision user accounts, devices, email access, and application permissions.
• Assist users with password resets, MFA enrollment, and account-related issues.
• Maintain an inventory of IT assets and software licenses.
• Support asset tracking, equipment replacement, and disposal activities.
• Maintain accurate records within organizational asset management systems.
• Provide user support for Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint.
• Support meeting room technology and remote collaboration tools.
• Support office networking equipment and resolve connectivity issues.
• Provide technical support during meetings, workshops, training, and field activities.
• Assist with setting up IT systems for new office locations and project sites.
• Support implementation of endpoint security procedures.
• Assist with patching, antivirus monitoring, and device compliance requirements.
• Report security incidents and policy violations to supervisors.
• Support incident documentation to ensure effective service delivery.
• Provide end-user training as appropriate.

Knowledge and Skills

Candidates should have:

• Working knowledge of Windows desktop operating systems.
• Familiarity with Microsoft 365 administration and support.
• Basic understanding of networking concepts, including TCP/IP, Wi-Fi, and VPN.
• Experience troubleshooting hardware and software issues.
• Familiarity with helpdesk ticketing systems and asset management tools.
• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Ability to manage multiple requests and competing priorities.
• Ability to explain technical concepts to non-technical users.

Qualifications and Experience

• Diploma in Information Technology, Computer Science, Information Systems, or a related field.
• 2–4 years of IT support experience.
• Microsoft 365 Fundamentals (MS-900).
• Azure Fundamentals (AZ-900).
• CompTIA A+.
• CompTIA Network+.
• ITIL Foundation.
• Google IT Support Professional Certificate.

Travel

The position requires less than 10% travel.

Typical Physical Demands

The position operates in a typical office environment and requires frequent use of a computer and other office productivity equipment, including calculators, photocopiers, and computer printers.

The employee must be able to remain in a stationary position approximately 50% of the time.

Technology

The position requires the use of:

• Computer/Laptop.
• Microsoft applications, including Microsoft 365, SharePoint, Skype, Zoom, and Teams.
• Cell phone and mobile technology.
• Standard office equipment.

Salary

The expected hiring salary range for this role is:

TZS 40,000,000 – 55,000,000 per year basic salary

When determining an offer amount, FHI 360 considers multiple factors, including relevant years of experience, education, internal equity, market pay, and available budget. For internal candidates, salary placement will also follow FHI 360’s current promotional increase guidelines.

How to Apply

Interested candidates should apply online by submitting the following:

• Application Letter.
• Curriculum Vitae (CV)/Resume.
• Photocopies of academic and professional certificates.
• Names and addresses of three (3) referees.

Application Deadline: 23 September 2026

Only shortlisted candidates will be contacted.

CLICK/TAP HERE TO APPLY:

Equal Opportunity and Safeguarding

FHI 360 is an equal opportunity employer. The organization does not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected veteran status, or any other characteristic protected under applicable law.

FHI 360 is committed to preventing all forms of abuse, exploitation, and harassment in its work environments and programs, including sexual abuse, exploitation, and harassment. The organization takes steps to safeguard the welfare of everyone who engages with its organization and programs.

All personnel, including staff members and volunteers, are required to share this commitment and sign the FHI 360 code of conduct.

All offers of employment are subject to appropriate screening checks, including reference, criminal record, and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response.

In line with the MDS, FHI 360 may request information from applicants’ previous employers about any substantiated findings of sexual abuse, exploitation, and/or harassment during the applicant’s tenure with previous employers. By applying, applicants confirm their understanding of these recruitment procedures and consent to the applicable screening checks.

FHI 360 will consider all qualified applicants, including applicants with criminal histories, in accordance with applicable state and local laws.

Important Recruitment Notice

FHI 360 will never ask applicants for their career site username or password and will never request money, goods, or services during the application, recruitment, or employment process.

Applicants with questions or concerns about correspondence from FHI 360 can contact:

CareerCenterSupport@fhi360.org

FHI 360 also provides a competitive benefits package, professional development opportunities, and policies and programs designed to support employee wellbeing and work-life balance.

Note: This job posting summarizes the main duties of the position. It does not prescribe or restrict the exact tasks that may be assigned in carrying out these duties. The document does not constitute a contract of employment, and management reserves the right to review and revise the position at any time.