Lead AI Technical Solution Sales Support – Ericsson

Company: Ericsson
Position: Lead AI Technical Solution Sales Support
Job ID / Req ID: 789659
Job Type: Full Time
Job Category: Sales / AI Solutions / Technical Sales
Location: Dar es salaam
Primary Country & City: France (FR) – Massy
Travel: Willingness to travel across EMEA
Application Status: Open

Location note: The vacancy page lists Port Gentil, Gabon near the job title, while the same posting states that the position can be hired within the EMEA region where Ericsson has an office, and gives Massy, France as the primary country/city.

About the Opportunity

Ericsson is looking for a Lead AI Technical Solution Sales Support professional to drive the growth of AI business opportunities across EMEA.

The role combines Customer Solution Responsibility (CSR), Business Development Lead, and AI Program Single Point of Contact (SPOC) responsibilities. The successful candidate will drive customer engagement, solution development, AI portfolio positioning, opportunity conversion, and AI adoption initiatives.

The position is accountable for complex, multi-country AI opportunities and includes thought leadership, team coaching, and enablement across Customer Units.

Key Responsibilities

The successful candidate will:

• Identify, qualify, and develop AI opportunities across telecom customers in EMEA.
• Lead customer discussions, workshops, and executive engagements.
• Lead RFQ/RFP responses, proposal development, solution descriptions, and business cases.
• Obtain internal governance approvals for complex AI deals.
• Build strategic relationships with:
  • Customer Units
  • CTO/CIO/CDO organizations
  • Operations and network leadership
  • Other key stakeholders
• Own end-to-end solution development from initial customer engagement through contract signing.
• Translate customer challenges into clear AI use cases and value propositions.
• Define high-level architecture, scope, and delivery models with Solution Architects, Service Delivery, and Product/Portfolio teams.
• Align commercial, solution, and fulfilment activities.
• Ensure smooth handover to delivery and operations teams.
• Champion Ericsson’s AI portfolio and promote internal awareness of AI offerings.
• Act as an AI subject matter expert in internal and external forums.
• Contribute to AI thought leadership and best practices.
• Coordinate AI opportunity funnel reporting, forecasting, and performance tracking.
• Drive customer AI adoption programmes, including onboarding, change management, and success metrics.

Must-Have Qualifications and Experience

Candidates should have:

• Experience with AI/ML, data analytics, or automation solutions in telecom.
• Several years of experience in telecom/ICT sales, pre-sales, or solution consulting.
• Experience preferably within a telecom operator or technology vendor environment.
• A proven track record selling complex technology solutions, particularly:
  • AI
  • Analytics
  • Automation
  • Software
• Experience engaging C-level and senior stakeholders.
• Strong understanding of telecom networks and operations, including:
  • RAN
  • Core
  • Transport
  • IT/OSS/BSS
  • CX/Service Operations
• Strong presales or equivalent complex opportunity experience.
• Ability to develop:
  • Business cases
  • Pricing structures
  • Value-based proposals
• Experience leading multidisciplinary teams through complex regional sales cycles.
• Strong negotiation and influencing skills, including the ability to manage trade-offs and risks.

Nice-to-Have Qualifications

• Familiarity with Ericsson’s portfolio, including:
  • Ericsson Operations Engine
  • Cognitive Software
  • Analytics solutions
  • Managed Services
• Experience working across multiple countries or market areas.
• Experience working with multicultural teams and customers.
• Exposure to:
  • Cloud
  • Data platforms
  • SaaS
  • Modern software delivery models
  • Managed services

Travel Requirement

The successful candidate must be willing to travel across EMEA for customer meetings, workshops, and internal events as required by business opportunities.

Key Skills

• AI/ML solutions
• Data analytics
• Automation
• Telecom/ICT
• Technical sales
• Pre-sales
• Solution consulting
• Business development
• AI solution positioning
• RFQ/RFP management
• Business case development
• Value-based selling
• C-level stakeholder management
• Telecom networks and operations
• Negotiation and influencing
• Regional sales leadership
• Customer engagement
• AI adoption
• Cloud and SaaS

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