CAREER OPPORTUNITY – FINANCIAL SERVICES DIRECTOR (M-PESA)

About Vodafone

At Vodafone, employees are part of a global mission to connect people, solve complex challenges, and create a more sustainable and inclusive world. The company offers opportunities for career growth, innovation, and meaningful impact through technology and digital transformation.

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Role Purpose

The Financial Services Director will be responsible for building and scaling M-Pesa into Tanzania’s leading digital financial services platform by driving ecosystem growth, financial inclusion, innovation, and sustainable revenue generation through fintech solutions.

The role carries full responsibility for the growth, profitability, and market leadership of M-Pesa’s financial services business.

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Key Accountabilities

1. FinTech Strategy & Growth

• Define and execute the Financial Services strategy.
• Own and manage the full Profit & Loss (P&L) of the business.
• Deliver scalable growth and profitability.
• Drive market leadership across:
  • Payments
  • Credit
  • Savings
  • Insurance
  • Digital financial services

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2. Ecosystem & Partnerships Leadership

• Build and scale strategic partnerships with:
  • Banks
  • Fintech companies
  • Merchants
  • Government institutions
• Position M-Pesa as the preferred digital payments and financial services platform in Tanzania.

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3. Product Innovation & Customer Value

• Lead the development of innovative financial products.
• Drive customer adoption and engagement.
• Utilize data, technology, and digital channels to improve customer experience.
• Increase product usage and customer value.

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4. Commercial & Distribution Excellence

• Drive revenue growth through:
  • Optimized pricing strategies
  • Merchant network expansion
  • Agent network growth
  • Omnichannel distribution
• Ensure strong market penetration across all customer segments.

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5. Risk, Compliance & Operational Excellence

• Ensure compliance with:
  • AML (Anti-Money Laundering) regulations
  • KYC (Know Your Customer) requirements
  • Data privacy regulations
• Strengthen fraud prevention measures.
• Enhance system resilience and operational efficiency.
• Maintain high levels of customer trust.

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6. Leadership & Talent Development

• Build and lead a high-performing M-Pesa organization.
• Develop fintech capabilities across teams.
• Create a scalable talent structure.
• Drive talent attraction, development, and retention.
• Foster a culture of:
  • Performance excellence
  • Learning and development
  • Innovation
  • Knowledge sharing

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Core Competencies, Knowledge & Experience

The successful candidate should possess:

• Strong leadership experience in fintech, digital financial services, or payment ecosystems.
• Strong commercial acumen with proven P&L ownership.
• Demonstrated success in driving business growth.
• Strategic thinking and the ability to scale platform-based business models.
• Excellent stakeholder management capabilities.
• Ability to engage and influence regulators, partners, and key stakeholders.
• Customer-centric mindset.
• Strong focus on:
  • Innovation
  • Data-driven decision making
  • Digital excellence

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Minimum Qualifications

Education

• Bachelor’s Degree in:
  • Business
  • Finance
  • Technology
  • Or a related field

Experience

• Minimum 15 years of experience in:
  • Financial Services
  • Fintech
  • Telecommunications
  • Banking

Executive Leadership

• Significant executive leadership experience managing large-scale regulated businesses.

Industry Experience

• Proven experience in:
  • Digital Payments
  • Lending
  • Digital Financial Services
  • Ecosystem Platforms

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Key Performance Indicators (KPIs)

The role will be measured against:

Financial Performance

• Financial Services revenue growth
• Business profitability

Customer Growth

• Growth in active consumer customers
• Growth in active merchant customers
• Transaction volume growth
• Transaction value growth

Customer Experience

• Net Promoter Score (NPS)
• Customer Trust Index

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Who Should Apply?

This role is ideal for a senior executive with extensive experience in fintech, banking, telecommunications, or digital financial services who can combine strategic leadership, commercial excellence, innovation, and ecosystem development to drive the next phase of M-Pesa’s growth.

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Diversity & Inclusion

Vodafone  is committed to creating an inclusive workplace where people from diverse backgrounds, cultures, abilities, and experiences can thrive.

Qualified applicants will be considered regardless of gender, age, ethnicity, disability, religion, sexual orientation, or any other protected characteristic.

Applicants requiring reasonable accommodations during the recruitment process can find guidance through:

Application Adjustments Guidance

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY