Manager, Merchant Acquiring Job Vacancy at Equity Bank, Dar es Salaam October 2026

Job Vacancy at Equity Bank Tanzania, Tanzania — October 2026

Manager, Merchant Acquiring

Organization: Equity Bank Tanzania Ltd
Job Level: Manager
Employment Type: Regular / Full-time
Job Shift: Day Job
Job Posting Date: 2 October 2026
Location: Tanzania

Job Purpose

Equity Bank Tanzania is seeking a Manager, Merchant Acquiring responsible for growing and managing the profitability of the Bank’s merchant business through merchant acquisition, portfolio management, digital banking solutions, card products, and Point of Sale (POS) channels.

The role will also support product strategy, merchant relationships, risk management, customer satisfaction, and the implementation of digital and card business initiatives.

Main Duties and Responsibilities

• Develop strategies to grow the merchant acquiring business in line with business performance targets.
• Acquire new merchants and business partners while strengthening existing merchant relationships.
• Develop and promote the Bank’s value proposition through cross-selling of additional products and services.
• Manage merchant portfolios to support customer retention, revenue growth, and business sustainability.
• Develop initiatives to grow card, POS, digital banking, and payment channels.
• Manage Point of Sale (POS) channel initiatives and contribute to product strategy and vision.
• Work with Compliance, Risk, Fraud, processors, and other stakeholders to mitigate card-related risks and strengthen controls.
• Implement Global Payment Acceptance strategies and operational excellence initiatives.
• Ensure implementation of Group processes and service-level agreements (SLAs) for merchants.
• Manage business unit targets and budgets while ensuring effective cost control.
• Monitor changes in legislation, regulations, payment associations, industry practices, and market initiatives.
• Develop and implement business, marketing, and promotional strategies for card and digital banking solutions.
• Ensure compliance with audit requirements and VISA/Mastercard scheme standards.
• Ensure timely implementation of product innovations and related projects.
• Maintain expert knowledge of products, pricing, application procedures, processing requirements, and timelines.
• Participate in product design to support market adaptation, competitiveness, and product enhancement.
• Ensure customer queries are handled efficiently and within the required timelines.
• Oversee card transaction disputes, fraud monitoring, and risk management.
• Maintain productive relationships with payment associations, including VISA and Mastercard.
• Support the development of marketing plans based on market requirements and consumer needs.
• Monitor market intelligence and emerging trends to support product development.
• Periodically review card and digital banking revenue lines and identify opportunities to improve financial performance.
• Advise the Bank on merchant business solutions, best practices, and go-to-market strategies.
• Initiate and manage co-marketing plans for card products.
• Plan major and national events, programmes, and activities aimed at merchant acquisition.
• Monitor the performance of existing card and digital banking platforms and solutions.
• Gather customer feedback and work with product and customer service teams to improve customer satisfaction.
• Build the skills and technical knowledge required to execute card and digital strategies and improve digital processes.
• Promote Equity Bank products to merchants, retailers, and other potential business partners.
• Products may include prepaid cards, loyalty programmes, gift cards, instalment cards, express cards, POS solutions, mobile banking, Internet banking, and e-commerce solutions.
• Track merchant performance through regular reporting, daily assessments, and portfolio management reviews.
• Identify and contract prospective merchants and partners by presenting suitable business solutions.
• Supervise, mentor, and coach Merchant Acquiring Supervisors to improve productivity and performance.
• Maintain corporate customer relationships and support continued sales growth.
• Recruit corporate customers onto Host-to-Host solutions to support digital banking growth.
• Work closely with internal and external stakeholders, including executives, senior managers, branches, merchant supervisors, Digital Channels, Product, Customer Service, Operations, Integration teams, clients, and vendors.
• Ensure full compliance with Bank policies and procedures.
• Support the promotion of the Bank’s corporate image.
• Ensure branches and merchant supervisors receive appropriate support through regular assessments, branch visits, and engagements.
• Perform any other duties assigned by the immediate supervisor.

Qualifications and Skills

Education:

• University degree or equivalent qualification in:
  • Economics
  • Business Administration
  • Finance
  • Marketing
  • Statistics
  • Research
  • Or a related field

Required Skills:

• Strategic planning and execution skills.
• Excellent analytical skills.
• Strong presentation and reporting skills.
• Ability to lead cross-functional teams and agency relationships.
• Strong communication and stakeholder-management skills.

How to Apply

Interested candidates should submit their applications through the Equity Bank Tanzania online recruitment portal.

CLICK HERE TO APPLY