Website Ecobank Tanzania
Ecobank Tanzania
VACANCY ANNOUNCEMENT: MANAGER, MERCHANTS AND ACQUIRING SERVICES
Organization: Ecobank – The Pan African Bank
Location: Head Office, Dar es Salaam
Direct Reporting: Head Cash Management
JOB PURPOSE
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To develop and execute sales pipeline for merchants and acquiring products and services across online and offline channels.
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To offer direct customer support services to drive volumes and usage of our merchants and acquiring products and services.
JOB CONTEXT
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Product Development & Customer Support.
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Sales and project management.
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Digital channels and E-commerce.
KEY RESPONSIBILITIES
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Responsibility 1 (Managing sales pipeline): Pursue sales leads including new to bank and cross-selling to existing customers by leading marketing activities, identification, and sourcing to activation of customers.
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Responsibility 2 (Manage Implementations): Managing stakeholders (Internal and external) and related operational/business risks on getting the solution to the customer designated users and kick off usage.
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Responsibility 3 (Offer customer support services): Resolve ongoing queries, Train, guide and retrain the customers, partners, and colleagues to drive usage and grow volumes on all the merchants and acquiring products & services.
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Responsibility 4 (Vendor management): Lead procurement of merchants and acquiring products and related services, maintenance, and vendor support to drive fit-for-use offerings to customers.
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Responsibility 5 (Product Development, Planning & Reporting): Prepare proposals and business requirements documents to serve potential customers, plan and report regular performances on specific customers, products, and segments for different bank’s stakeholders.
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Responsibility 6 (Drive costs and revenue numbers): Prepare cost-benefit analysis, product performance reports and take initiatives to reduce costs meanwhile increasing revenue base for TSG.
EXPERIENCE & QUALIFICATIONS
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Sales and Pipeline Management Experience (At least 2 years).
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Customer support experience (At least 2 years).
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Merchant and Acquiring experience (2 years).
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Business project management experience (1 year).
SKILLS, CAPABILITIES & PERSONAL ATTRIBUTES
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Practices Diversity and Inclusiveness.
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Versatile Team leader.
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Problem Solving abilities.
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Efficient Communication.
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Ability to build business relationships.
HOW TO APPLY
If you are interested and meet the selection criteria, please submit your Curriculum Vitae (CV) to:
Email: etz-recruitment@ecobank.com
Deadline: 17th April 2026, 5:00pm
To apply for this job email your details to etz-recruitment@ecobank.com