Member’s Services and Marketing Officer I at TRA SACCOS LTD – September 2026

Job Overview

Position: Member’s Services and Marketing Officer I
Number of Posts: 1
Organization: TRA SACCOS LTD
Location: Dar es Salaam, Tanzania
Department: Member Services and Marketing
Reports To: Head of Member Services and Marketing Department
Employment Type: Full-Time
Employment Basis: Permanent and Pensionable
Age Limit: 28–35 years
Application Deadline: 17 September 2026 at 5:00 PM

About TRA SACCOS LTD

TRA SACCOS LTD is a registered Savings and Credit Co-operative Society based in Dar es Salaam. The organization is dedicated to mobilizing savings from its members and providing accessible credit facilities.

As a Class B licensed microfinance institution, TRA SACCOS LTD operates in compliance with the Microfinance Act No. 10 of 2018 and the Co-operative Societies Act, Cap 211.

TRA SACCOS LTD invites applications from suitably qualified and competent candidates for the position of Member’s Services and Marketing Officer I.

Job Purpose

The Member’s Services and Marketing Officer I will be responsible for delivering quality member service and promoting TRA SACCOS products and services.

The role aims to enhance member satisfaction, retention and business growth through effective member support, education, engagement and compliance with SACCOS policies and regulatory requirements.

Key Responsibilities

• Provide professional and timely customer service while promoting TRA SACCOS products and services.
• Build and maintain strong relationships with SACCOS members.
• Maintain accurate and up-to-date member records.
• Resolve member issues and provide appropriate support.
• Perform any other duties assigned by the supervisor.

Qualifications and Experience

Applicants must have:

• A Bachelor’s Degree or Advanced Diploma in:
  • Public Relations;
  • Marketing; or
  • Other related fields from a recognized institution.
• An Upper Second Class or above.
• At least four (4) years of relevant work experience in customer service, marketing or customer relations.

Required Skills and Competencies

• Sound knowledge of customer service and marketing.
• Excellent communication and interpersonal skills.
• Strong negotiation skills.
• Customer relationship management skills.
• Strong problem-solving abilities.
• Proficiency in Microsoft Office applications.
• High level of integrity and professionalism.
• Ability to maintain confidentiality.
• Ability to work independently and effectively as part of a team.

Age Requirement

Applicants must be between 28 and 35 years of age.

Required Application Documents

Applicants should submit:

1. A signed cover letter detailing their suitability for the position.
2. An updated Curriculum Vitae (CV).
3. Certified copies of academic transcripts and professional certificates.
4. Certified copy of NIDA Identity Card or Passport as evidence of nationality.
5. Reliable contact details for three professional referees, who may be from:
   • A former workplace;
   • A professional institution; or
   • A higher learning academic institution.

Note: Certificates obtained from foreign institutions must be verified by accredited local authorities such as the Tanzania Commission for Universities (TCU) or NACVET.

How to Apply

Signed applications should be addressed to:

The Board Chairman
TRA SACCOS LTD
P.O. BOX 63225
DAR ES SALAAM, TANZANIA

Applications should be submitted electronically through the TRA SACCOS careers portal:

CLICK/TAP HERE TO APPLY: