Operations Support Agent at dnata – September 2026

Company: dnata
Position: Operations Support Agent
Department: Operations Control Centre (OCC)
Location: Zanzibar, Tanzania
Job Type: Full-time
Date Posted: 1 September 2026
Nationality: Tanzanian Nationals Only

About dnata

dnata is a global air services provider offering ground handling, cargo, travel, and flight catering services. The company operates across numerous airports worldwide and supports hundreds of airline customers.

dnata Zanzibar is seeking an enthusiastic, dedicated, and qualified individual to join its Operations Control Centre (OCC) team.

Job Summary

The Operations Support Agent will help ensure the safe, smooth, and efficient running of OCC and airside operations. The role involves documentation, flight operations, load control, compliance, audits, operational communications, and coordination with internal and external stakeholders.

The successful candidate will be required to monitor operational activities, communicate flight updates, maintain operational records, and support the Operations Coordinator and Duty Manager in resolving potential operational issues.

Key Responsibilities

Operations & Flight Coordination

• Publish the daily operating schedule accurately and completely.
• Distribute customer notifications and operational updates to relevant stakeholders.
• Provide real-time updates on flight status, disruptions, schedule changes, ad-hoc requests, and cancellations.
• Communicate movement messages (MVT) to internal and external stakeholders in accordance with SLA requirements.
• Monitor On-Time Performance (OTP).
• Support the Operations Coordinator in ensuring smooth OCC and airside operations.
• Identify potential operational issues and escalate them to the Operations Coordinator or Duty Manager.
• Record engagement times and key operational milestones to support accurate delay coding.
• Carry out aircraft weight and balance procedures for departures in accordance with airline requirements.
• Provide Captains with required information, including EZFW and load sheets.
• Ensure Last Minute Change (LMC) transactions are properly incorporated into load information where required.

Administration & Systems

• Manage the dnata Operations mailbox and respond to emails promptly and accurately.
• Maintain good housekeeping of the Operations inbox and associated folders.
• Update the dnata FiNDnet system when operational tasks are completed.
• Maintain inventory control and arrange resupply of office consumables.
• Maintain and update OCC documentation and operational records.
• Update and distribute the SLA matrix in line with commercial agreements.

Compliance & Documentation

• Ensure compliance with dnata policies and procedures.
• Promote safe and secure operations on the ramp and in baggage service areas.
• Ensure current versions of operational manuals and documents are available, including:
  • dnata Ground Operations Manual (dGOM)
  • Customer Airline Ground Operations Manuals (GOM)
  • Relevant IATA manuals
• Support compliance and audit processes.
• Ensure Ramp team members follow applicable dnata policies and procedures.

Safety Responsibilities

The successful candidate will be expected to:

• Ensure regular safety briefings are conducted.
• Intervene when safety risks are identified.
• Promote and demonstrate safe working practices.
• Follow up on corrective actions.
• Report safety concerns to the appropriate supervisor.
• Comply with safety, quality, environmental, and operational policies.
• Wear appropriate PPE and ensure work is conducted safely.

Requirements

Applicants should have:

• Bachelor’s degree or Diploma in a related field.
• At least 2 years of experience in Airport Operations.
• Proficient knowledge of airport operations.
• Advanced IT and computer literacy skills.
• Excellent command of English, both written and spoken.
• Strong communication and coordination skills.
• Ability to work effectively in a fast-paced operational environment.

Important Eligibility Requirement

This opportunity is open to Tanzanian Nationals only.

Applicants should also note that 2 years of airport operations experience is specifically required.

How to Apply

Interested and qualified candidates should apply online through the dnata recruitment portal.

CLICK HERE TO APPLY