Website Mofat Transport & Logistics
Mofat Transport & Logistics
Passenger Service Officer – 160 Posts
Organization: Mofat Transport & Logistics
Department: Operations
Location: Dar es Salaam, Tanzania
Positions Available: 160
Application Deadline: October 5, 2026
About the Organization
Mofat Transport and Logistics is a leading transportation and logistics operator in Tanzania. The company provides public transit and supply chain solutions, including Bus Rapid Transit (BRT) operational services across major transit corridors in Dar es Salaam.
Job Summary
The Passenger Service Officer is responsible for delivering safe, courteous, and efficient customer service to commuters across BRT stations, terminals, and buses.
This role plays a vital part in managing station operations, assisting passengers with boarding and ticketing, resolving customer inquiries, maintaining order, and responding effectively to delays or emergencies to ensure a smooth transit experience.
Key Duties & Responsibilities
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Customer Welcome & Guidance: Greet passengers at stations, terminals, and on buses in a friendly, professional manner.
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Special Assistance: Assist elderly passengers, children, persons with disabilities, and travelers needing extra support during boarding and alighting.
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Service Information: Provide accurate, up-to-date guidance on routes, timetables, fares, connections, and bus transfers.
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Ticketing & Fare Support: Help passengers navigate ticketing machines, smart cards, and digital payment systems while supporting fare compliance.
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Crowd & Queue Management: Manage passenger queues to maintain safety, platform order, and organized boarding/alighting flow.
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Query & Complaint Handling: Address passenger concerns, inquiries, and complaints with empathy, patience, and professionalism.
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Incident Reporting: Document and log incidents, lost-and-found items, safety breaches, or passenger misconduct to supervisors.
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Station Environment: Maintain cleanliness, safety, and a welcoming environment within assigned station platforms and terminal areas.
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Reporting: Prepare daily activity logs and report feedback, operational challenges, or safety observations to management.
Qualifications & Requirements
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Education: Certificate, Diploma, or Bachelor’s Degree in Customer Service, Transport & Logistics, Business Administration, Public Relations, Hospitality, or a related field from a recognized institution.
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Skills & Attributes:
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Excellent interpersonal and communication skills.
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Strong problem-solving ability and emotional intelligence when handling public inquiries.
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High level of patience, integrity, and customer-first mindset.
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Ability to work effectively under pressure in high-density public transport environments.
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How to Apply
Applications can be submitted directly through the official portal:
To apply for this job please visit web.mofat.co.tz.