Website NBC Bank
NBC Bank
Receptionist
Employer: NBC Bank
Location: Head Office NBC
Employment Type: Full-Time
Job Requisition ID: R-15985162
Application Deadline: 4 June 2026
About NBC
NBC Bank is the oldest serving bank in Tanzania, with over five decades of experience providing retail, business, corporate and investment banking, as well as wealth management products and services.
Job Summary
The Receptionist serves as the first point of contact for visitors, clients, employees, and stakeholders. The role is responsible for delivering professional front-office services, ensuring smooth daily reception operations, handling administrative duties, and maintaining a welcoming and efficient business environment.
Key Responsibilities
1. Front Desk & Customer Service (30%)
- Greet and welcome visitors in a professional and friendly manner.
- Ensure visitor management procedures are followed, including:
- Visitor registration
- Issuing access badges
- Notifying hosts of visitor arrivals
- Maintain a clean, organized, and professional reception area.
- Manage incoming calls and enquiries and direct them appropriately.
2. Administration & Office Support (20%)
- Receive and register supplier invoices.
- Dispatch invoices to relevant business units for processing.
- Handle documents, correspondence, and filing activities.
- Provide administrative support to departments dealing with clients and visitors.
3. Customer Experience & Brand Representation (30%)
- Maintain a high standard of personal presentation and professionalism.
- Act as an ambassador of the bank’s values and culture.
- Foster a welcoming and respectful environment for customers, staff, and visitors.
- Support initiatives that enhance customer experience and satisfaction.
4. Risk, Governance & Control (20%)
- Manage First Aid responsibilities at the reception area.
- Ensure the First Aid Kit is adequately stocked and maintained.
- Provide first aid assistance to injured customers, visitors, or employees when required.
- Conduct regular inspections of the reception area to identify potential safety hazards.
- Ensure front office doors, back doors, and turnstile systems are functioning properly.
- Report any security or operational malfunctions immediately to the Security Manager.
- Coordinate with Security Guards and the Security Supervisor to resolve security-related issues at reception.
Required Qualifications
Education
- Bachelor’s Degree or Advanced Diploma in any discipline.
Experience
- At least two (2) years’ experience in:
- Front Office Operations
- Customer Service
- Reception Services
- Administrative Support
Professional Skills
- Excellent communication skills in both English and Kiswahili (written and spoken).
- Strong customer service orientation.
- Proficiency in:
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Knowledge of office management systems and procedures.
- Ability to multitask and prioritize work effectively under pressure.
- Strong interpersonal and relationship management skills.
Behavioural Competencies
- Professional appearance and conduct.
- High level of integrity and confidentiality.
- Strong organizational skills and attention to detail.
- Adaptability and problem-solving capability.
- Proactive mindset.
- Positive attitude and teamwork skills.
Essential Requirements
Applicants must:
- Have at least 2 years of relevant experience in front office, customer service, or administrative support roles.
- Hold a Bachelor’s Degree or Advanced Diploma.
- Be proficient in Microsoft Office applications.
- Demonstrate excellent written and verbal communication skills.
- Maintain a professional appearance and positive attitude.
Core Competencies
- Abstract Reasoning – Proficient
- Business Agility – Proficient
- Customer Excellence (Service Delivery)
- Digital Familiarity
- Team Collaboration and Support
- Planning and Organizing
- Experience in a Similar Environment
- GET Certificate – Education, Training and Development
Ideal Candidate Profile
This role is well suited for candidates with backgrounds in:
- Reception and Front Office Operations
- Customer Service
- Office Administration
- Banking Operations
- Hospitality and Client Relations
Candidates who are highly organized, customer-focused, professional, and capable of managing multiple responsibilities in a busy corporate environment are encouraged to apply.
To apply for this job please visit absa.wd3.myworkdayjobs.com.