Website NCBA Bank
NCBA Bank
Relationship Manager, Mwanza (SME Banking) — NCBA Bank
Requisition ID: 4362
Posted: 11 August 2026
Location: Mwanza, Tanzania
Function: SME Banking / Relationship Management
Job Purpose
The Relationship Manager will develop, expand and manage an SME customer portfolio to achieve financial targets while maintaining strong customer relationships, portfolio quality and regulatory compliance.
Key Responsibilities
- Grow CASA, fixed deposits and SME lending portfolios.
- Acquire funded New-to-Bank SME customers.
- Manage and expand relationships with existing and prospective SME clients.
- Conduct customer needs analysis and identify appropriate banking solutions.
- Grow portfolio profitability through lending, fees, margins and cross-selling.
- Cross-sell digital banking, bancassurance, IPF, Forex and Trade Finance products.
- Maintain a quality loan portfolio and control NPL/PAR within approved limits.
- Ensure compliance with credit policies, banking regulations and internal procedures.
- Maintain accurate and up-to-date CRM/customer records.
- Ensure agreed SLAs and turnaround times are achieved.
- Resolve audit issues within stipulated timelines.
- Drive customer satisfaction and business development.
- Participate in training, coaching and continuous professional development.
Minimum Requirements
Education
- Bachelor’s degree from a recognized/accredited university.
Experience
- At least 5 years of experience in Retail & SME Banking and Relationship Management within a banking or financial institution.
Additional desirable experience
- Proven record of achieving portfolio growth and financial targets.
- Strong knowledge of banking products, operations and customer experience.
- Knowledge of the local banking industry and banking regulations.
- Understanding of Commercial Banking regulations and practices.
Key Performance Areas
| Area | Main Target |
|---|---|
| Financial | Deposit growth, SME loan growth, profitability and new customer acquisition |
| Credit Risk | Quality asset book, low NPL and controlled PAR |
| Sales | Cross-selling banking and financial products |
| Customer | Customer satisfaction and relationship growth |
| Compliance | 100% SLA and turnaround-time adherence |
| Operations | Timely closure of audit findings and accurate CRM records |
Suitability for your background
Based on the BBA/Business Administration background you have previously shared, the academic requirement is broadly aligned. However, the major screening requirement is the 5 years of Retail & SME Banking/Relationship Management experience. If your experience is primarily in general banking operations/customer service rather than SME relationship management, this would be the main gap.
Overall: This is a mid-to-senior banking relationship role, strongly focused on SME lending, portfolio growth, sales, credit quality and profitability—not an entry-level position.
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