RETAIL CUSTOMER SERVICE ASSISTANT

Position Specification

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1. AX REQUIREMENTS

AutoXpress Tanzania Limited is a leading importer, distributor, and retailer of tyres, auto parts, and accessories across various countries in Africa. The company also offers repair and maintenance services through a network of more than 80 outlets across:

• Kenya
• Tanzania
• Rwanda
• Uganda
• Zambia

AutoXpress has over 65 years of operational history and market presence.

Position

Retail Customer Service Assistant

Job Location

Dar es Salaam, Tanzania

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2. THE ROLE

AutoXpress currently operates 7 retail outlets across:

• Dar es Salaam
• Arusha
• Mwanza

The company plans to expand further within the next 3–5 years.

This is a training position leading to the role of Retail Customer Service Executive.

The successful candidate will:

• Welcome customers physically or by phone
• Respond to inquiries
• Guide customers on products and services
• Help customers make purchasing decisions
• Ensure excellent customer service while supporting company profitability

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3. PRINCIPAL ACCOUNTABILITIES

Customer Service & Sales

• Learn and understand the company profile
• Learn technical details of products and services
• Welcome customers to the branch
• Understand customer needs and requirements
• Recommend suitable products and services
• Explain product features and benefits
• Demonstrate product use where necessary
• Cross-sell related products and services
• Offer appropriate value propositions

Coordination & Operations

• Liaise with stores and workshop departments
• Ensure efficient and timely service delivery
• Ensure accurate documentation and payment collection
• Follow up with customers after purchase
• Handle customer complaints and feedback
• Communicate new products, services, and promotions to customers
• Inform management about unavailable customer requirements
• Maintain confidentiality of customer information

Workshop & Inspection Support

• Ensure all vehicles have inspection checklists before invoicing
• Review inspection checklists with customers and ensure understanding

Other Duties

• Perform any additional assigned responsibilities

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4. KEY COMPETENCIES

Applicants should demonstrate:

• Strong customer service orientation
• Good communication skills
• Persuasion and influencing skills
• Ability to build relationships with customers and colleagues
• Ability to follow procedures and instructions
• Willingness to learn technical and commercial product knowledge

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5. EDUCATION, EXPERIENCE & KNOWLEDGE

Education

• University degree in:
  • Sales & Marketing
  • Commerce
  • Business Administration
  • Related field

Experience

• Minimum 1 year experience in:
  • Customer service, OR
  • Marketing

Advantageous Experience

• Automotive retail environment
• Tyre industry knowledge
• Spare parts industry knowledge
• Interest in automobile mechanics

Other Requirements

• Computer literacy

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Application Details

Interested candidates should send:

• Application letter
• Updated CV

📧 Email applications to:
careers@auxptz.com

Email Subject Line

Application – Retail Customer Service Assistant

Application Deadline

24 May 2026

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AutoXpress Tanzania Limited is an equal opportunity employer and encourages applications from diverse qualified candidates.