Job Vacancy: Topguides Safaris

Job Details

• Vacancy Title: Safari Reservation

• Jobs at: Topguides Africa- Arusha

• Duty Station: Within Tanzania, ARUSHA, East Africa

Key Responsibilities

• Communicating with clients via email and phone, and in meetings in the office.

• Liaising with clients, listening carefully, and designing exciting tailor-made safari itineraries to reflect clients’ interests.

• Managing enquiries, tasks, and workload to maintain service standards.

• Providing exceptional levels of customer service at all stages of the process – high service levels are essential at Topguide company.

• Oversee bookings for all complimentary Safari services including airport transfers, third party accommodation, flights, airport meet and greets etc. for all company’s agents.

• Monitoring agent’s emails trends and Safari operations requests.

• Administering Safari designing i.e. checking availability, booking, quoting, tailoring an itinerary, invoicing and monitoring confirmations.

   

• Work closely with reservations & Safaris Manager to ensure control of safaris by ensuring any inconsistencies during quoting and confirmation phase are resolved in a timely manner with agents as well as be available to solve any client issues arising while on safari.

   

• Developing safari rates, sharing and updating rates changes with the company’s agents, advising the team on timing and charges for trip cancellation and familiarization (FAM) trips.

• Work closely with sales and marketing team and be part of marketing research to identify selling possibilities and evaluate customer/agent’s needs.

Professional and Interpersonal Details & Education

• Diploma/bachelor’s degree in tourism or sales and marketing management from an internationally accredited tertiary institution.

• An advanced level of computer literacy with special focus on hospitality data use systems, as well as, Microsoft Excel, Word, PowerPoint and Outlook.

• Fluent proficiency in written and spoken English and Russian language.

• Excellent knowledge of Microsoft product.

• Excellent computer skills.

• Must come from Tanzania or Tanzanian Citizen.

• At least 2-3 years in safari business designing itineraries, producing quotes, and safari programs.

• Excellent knowledge of Kenya and Tanzania safaris. Uganda and Rwanda a plus.

How to Apply

• Application Email: Send your application to jacqueline@topguidesafrica.com

• Application Deadline: All applications should be submitted before 13th June 2026

Company Contact Details

• Company Name: Topguides Safaris LTD

• Postal Address: P.O. Box 14547, Arusha, Tanzania

• Phone: +255 786 229392

• Email: info@topguidessafaris.com

• Company Registration (Reg): 129240

• VAT No: 131-803-559