Sales Coordinator – Performance & Acquisition at NBC – September 2026

Job Overview

Company: National Bank of Commerce (NBC)
Job Title: Sales Coordinator – Performance & Acquisition
Job Category: Sales / Retail Banking / Agency Banking
Location: Head Office, Tanzania
Employment Type: Full-Time
Contract Type: Not specified in the vacancy information provided
Posted: September 2026
Application Deadline: Not specified in the vacancy information provided.

About NBC

National Bank of Commerce (NBC) is one of Tanzania’s longstanding banking institutions, with more than five decades of experience serving customers. The bank provides a range of retail, business, corporate and investment banking services, as well as wealth management products and services.

Job Summary

The Sales Coordinator – Performance & Acquisition will coordinate and drive the nationwide Agency Banking Lead Generation Programme.

The role is responsible for monitoring acquisition performance, coordinating commercial initiatives, supporting field execution, ensuring quality onboarding, facilitating performance management and supporting the achievement of national Agent acquisition and customer growth targets.

Key Responsibilities

1. National Lead Generation Programme Coordination – 25%

Responsible for coordinating the nationwide Lead Generation Programme to ensure consistent execution across all branches.

Responsibilities:

• Coordinate implementation of the Lead Generation Programme across all branches.
• Coordinate Agent acquisition campaigns.
• Coordinate Account Opening campaigns.
• Coordinate Insurance acquisition initiatives.
• Ensure consistent execution of approved acquisition strategies.
• Monitor implementation of national acquisition plans.
• Coordinate branch support activities.
• Support the rollout of new acquisition initiatives.

2. Performance Management, Coaching & Capability Development – 25%

Responsible for driving performance management and capability development within the Lead Generation Programme.

Responsibilities:

• Coordinate the Lead Generator performance appraisal process by providing functional performance assessments and recommendations.
• Provide hands-on coaching to new Lead Generators.
• Coordinate daily, weekly and monthly sales review meetings.
• Develop and monitor formal coaching plans.
• Identify training needs and recommend development interventions.
• Coordinate recognition and motivation programmes for Lead Generators.
• Monitor achievement of acquisition KPIs.
• Analyse productivity trends and recommend improvement actions.
• Support Managers and Relationship Managers in improving acquisition performance.

3. Acquisition Performance & Commercial Campaign Coordination – 20%

Responsible for monitoring national acquisition performance and coordinating commercial growth initiatives.

Responsibilities:

• Monitor Agent onboarding performance.
• Monitor Agent activation.
• Monitor Customer Account Opening performance.
• Coordinate commercial acquisition campaigns.
• Monitor branch acquisition performance.
• Track productivity by branch, region and zone.
• Analyse conversion rates.
• Recommend initiatives to improve acquisition performance.

4. Quality Assurance, Compliance & Operational Support – 15%

Responsible for maintaining quality standards within the acquisition programme.

Responsibilities:

• Monitor compliance of Agent onboarding documentation.
• Review application quality trends.
• Monitor turnaround times.
• Escalate system and process issues affecting acquisition performance.
• Coordinate resolution of acquisition-related operational issues.
• Monitor adherence to approved acquisition procedures.
• Recommend process improvements.

5. Reporting, Analytics & Stakeholder Coordination – 15%

Responsible for performance reporting and programme coordination.

Responsibilities:

• Prepare national Lead Generation performance reports.
• Develop daily, weekly and monthly dashboards.
• Monitor achievement of national acquisition targets.
• Analyse acquisition trends.
• Present performance reports to Management.
• Coordinate with Relationship Managers, Managers – Performance & Expansion, Branches, Operations, Technology and Business Support.
• Provide recommendations for continuous improvement of the Lead Generation Programme.

Education Requirements

• Bachelor’s degree in Business Administration, Banking, Finance, Marketing, Economics, Commerce, Statistics, Information Systems or another related business field from a recognised institution.
• Professional certification in Sales, Project Management, Business Analysis or Customer Relationship Management will be an added advantage.

Experience Requirements

• Minimum of three (3) years’ experience in Retail Banking, Agency Banking, Sales Management, Business Development, Relationship Management or Branch Banking.
• Experience in sales performance management and customer acquisition.
• Experience coordinating sales or business development programmes across multiple locations.
• Experience preparing and analysing management reports and business performance dashboards.
• Experience in Agency Banking operations or Lead Generation programmes will be an added advantage.
• Experience working with digital sales systems, CRM platforms or performance management tools will be an added advantage.

Knowledge Required

Candidates should have knowledge of:

• Agency Banking business models.
• Retail Banking products and services.
• Sales management principles.
• Customer acquisition and onboarding processes.
• Agent onboarding processes and KYC requirements.
• Performance management methodologies.
• Business performance reporting and analytics.
• Sales planning and campaign management.
• Business process improvement.
• Banking policies and regulatory requirements relating to customer onboarding.
• Microsoft Office Suite, including Excel, Word and PowerPoint.
• Data visualisation and reporting tools such as Power BI will be an added advantage.

Skills Required

• Sales coordination and performance management.
• Strong analytical and reporting skills.
• Business data analysis and interpretation.
• Presentation and facilitation skills.
• Stakeholder management.
• Planning and organising.
• Problem-solving and decision-making.
• Communication and interpersonal skills.
• Coaching and mentoring.
• Report writing.
• Time management.
• Negotiation and influencing skills.
• Customer relationship management.

Technical Competencies

• Business Performance Monitoring.
• Sales Performance Management.
• Commercial Campaign Coordination.
• Customer Acquisition Management.
• Agent Performance Analysis.
• Business Reporting.
• Business Systems Coordination.
• Quality Assurance.
• Business Planning.

Behavioral Competencies

• Customer Focus.
• Results Orientation.
• Accountability.
• Teamwork and Collaboration.
• Continuous Improvement.
• Initiative.
• Adaptability.
• Integrity and Professionalism.
• Attention to Detail.
• Resilience.
• Relationship Building.

Risk Management

The role requires awareness and management of:

• Operational Risk.
• Conduct Risk.
• Reputation Risk.

Additional Qualifications and Attributes

The vacancy information also identifies the following areas:

• Administration.
• Bachelor’s Degrees and Advanced Diplomas – Office Administration.
• Commercial mindset.
• Digital familiarity.
• Enabling team success.
• Experience in a similar environment.
• Openness to change.
• Planning and organising.

How to Apply

Interested and qualified candidates should submit their applications through NBC’s official recruitment portal.

CLICK/TAP HERE TO APPLY:

Important: Applicants should use the official employer application portal and follow the instructions provided there. Do not send applications to third-party job-listing websites.

Application Deadline: Not specified in the vacancy information provided.