Website SBA Communications
SBA Communications
SENIOR ACCOUNT ADMINISTRATOR – JOB DESCRIPTION
Company Overview
SBA Communications is a global leader in wireless infrastructure and an S&P 500 company. Since 1989, it has been a key pillar in the telecommunications industry, operating a network of over 46,000 communication sites across 10+ countries.
The company supports critical infrastructure that connects millions of people and operates with a strong “Team First” culture, emphasizing collaboration, ownership, and shared success.
JOB TITLE
Senior Account Administrator
JOB REQUISITION ID
JR102304
LOCATION
- Dar es Salaam, Tanzania Office
- Tanzania – Virtual
EMPLOYMENT TYPE
Full-time
POSITION OVERVIEW
The Senior Account Administrator is responsible for managing complex account administration activities, ensuring operational excellence and strategic alignment across client accounts.
This role involves managing high-impact contracts, overseeing colocation projects, improving processes, and supporting regional operations. It also includes mentoring junior staff and working closely with senior leadership on strategic initiatives.
KEY RESPONSIBILITIES
1. Account & Client Management
- Serve as the primary contact for major client accounts
- Ensure compliance and maintain high levels of client satisfaction
- Coordinate resolution of escalated client and operational issues
2. Contract & Project Management
- Manage complex contract amendments and colocation requests
- Conduct risk assessments and resolve contract-related issues
- Oversee FCU and RFI processes across multiple regions
- Ensure timely and accurate execution of administrative workflows
3. Reporting & Analysis
- Prepare detailed operational and executive-level reports
- Provide insights and recommendations for decision-making
- Analyze operational trends, risks, and improvement opportunities
4. Process Improvement & Coordination
- Identify inefficiencies and recommend process improvements
- Coordinate with internal and regional teams to ensure smooth operations
- Support infrastructure optimization and resource-sharing initiatives
5. Leadership & Mentorship
- Mentor and guide junior administrators
- Provide training and best practices in account management
- Support team capability development across regions
JOB REQUIREMENTS
Experience
- 3–5 years in account administration, contract management, or related roles
- Experience handling complex contracts and process improvement initiatives
Education
- Bachelor’s degree in Business Administration, Management, or related field preferred
- Equivalent experience may be considered
SKILLS & COMPETENCIES
- Strong understanding of contract administration and amendments
- Experience with colocation operations and workflow coordination
- Proficiency in administrative systems (e.g., Collo Portal)
- Strong analytical and organizational skills
- High attention to detail
- Strong communication and interpersonal skills
- Ability to manage multiple priorities effectively
- Strong follow-up and coordination skills
ADDITIONAL ADVANTAGES
- Experience preparing reports for senior management
- Knowledge of FCU and RFI processes
- Ability to analyze operational data and recommend improvements
ROLE SUMMARY
This role is suited for an experienced professional who can manage complex client accounts, improve operational systems, and support strategic infrastructure operations within a global telecommunications environment.
To apply for this job please visit sbasite.wd5.myworkdayjobs.com.