Spa Attendant

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who strive to become better, push ourselves to new heights, and treat others as we would like to be treated. Our team members around the world create exceptional experiences for guests, residents, and partners through a commitment to luxury with genuine heart.

At Four Seasons, we believe in recognizing familiar faces, welcoming new ones, and treating everyone we encounter with respect and care. Our purpose is to create lasting impressions by fostering meaningful connections with people and the world around us.

About the Location

Located in the heart of the Central Serengeti, the Four Seasons Safari Lodge Serengeti offers a unique opportunity to work in one of the world’s most celebrated wildlife destinations.

Surrounded by the vast plains of the Serengeti and home to the Big Five—lion, leopard, buffalo, elephant, and rhinoceros—the lodge provides an unforgettable luxury safari experience.

The lodge features:

• 77 guest rooms, including 12 suites and 5 villas
• Three world-class Food and Beverage outlets
• Discovery Centre showcasing the wildlife, history, and culture of the Serengeti
• Kijana Kids Club
• Luxury Spa with six free-standing treatment pavilions
• Fitness Centre
• Dedicated team delivering exceptional guest experiences

Position: Spa Attendant

Basic Purpose

To maintain a high standard of cleanliness and hygiene throughout all spa operations, assist therapists in preparing and clearing treatment rooms, and provide professional and courteous assistance to guests to ensure an exceptional spa experience.

Key Responsibilities

Guest Service

• Respond to all guest interactions efficiently, courteously, and professionally.
• Ensure maximum guest satisfaction and comfort at all times.
• Handle guest inquiries regarding spa services with professionalism and hospitality.
• Accommodate special guest requests whenever possible.
• Resolve customer concerns and complaints promptly and effectively.
• Escort guests to appointments and assist them with spa-related services.
• Assist guests with the use and setup of spa facilities.

Spa Operations

• Set up and maintain all spa areas, including:
  • Refreshment stations
  • Changing rooms
  • Treatment rooms
  • Relaxation areas
• Prepare and clean treatment rooms according to established standards.
• Assist therapists with treatment room setup and clearing procedures.
• Ensure spa facilities remain clean, organized, and welcoming.

Housekeeping and Inventory Management

• Clean and stock:
  • Walkways
  • Pantries
  • Offices
  • Common spa areas
• Maintain required stock levels of spa linen at all times.
• Retrieve, deliver, store, and arrange products received from purchasing.
• Assist with cleaning and organizing all spa work areas.

Maintenance and Safety

• Monitor and follow up on repair and maintenance requirements within the spa.
• Ensure all equipment is in safe working condition.
• Identify and immediately report maintenance issues and equipment malfunctions to management.
• Maintain a clean, orderly, and safe working environment.

Teamwork and Professional Conduct

• Work harmoniously and professionally with colleagues and supervisors.
• Assist team members during busy periods and operational demands.
• Participate actively in departmental meetings and daily briefings.
• Adhere to the Lodge’s Code of Conduct and grooming and hygiene standards.
• Demonstrate a hands-on approach and lead by example.

Administrative Responsibilities

• Use the spa reservation software effectively and accurately.
• Maintain operational records and support daily spa administration as required.
• Perform any additional duties assigned by management.

Candidate Profile

The ideal candidate should possess:

• Excellent customer service and communication skills.
• Professional appearance and positive attitude.
• Strong organizational and housekeeping abilities.
• Ability to work effectively in a team environment.
• Attention to detail and commitment to cleanliness and hygiene standards.
• Ability to multitask and work in a fast-paced hospitality environment.
• Basic computer skills and willingness to learn spa reservation systems.
• Commitment to health, safety, and quality standards.

Why Join Four Seasons?

Working at Four Seasons Safari Lodge Serengeti offers the opportunity to be part of a globally recognized luxury hospitality brand while living and working in one of Africa’s most iconic wildlife destinations.

You will join a team dedicated to creating extraordinary guest experiences and maintaining the highest standards of service excellence.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY