Specialist Digital Channels Systems – CRDB Bank

Position Details

Organization: CRDB Bank
Department: ICT
Location: Tanzania Head Office
Employment Type: Permanent
Number of Openings: 2
Application Deadline: 01 June 2026

Job Purpose

The Specialist Digital Channels Systems will support and maintain self-service and digital banking systems, provide second-level technical support, and escalate complex issues to third-level support when necessary.

The role supports daily operations of digital banking platforms including:

Internet Banking
Sim Banking USSD
Sim Banking Mobile App
Agent Banking
Smart Pay
Smart Branch
MUSE
SimAccount
Smart Loan
Biometric Engine
School Fees
CSM
SADAKA

Key Responsibilities

Technical Support & Monitoring

Provide technical support and monitoring for digital channel systems
Deliver 24/7 on-call support for assigned systems
Supervise daily operational support activities

System Changes & Testing

Document and analyze technical specifications for projects and system changes
Review, test, and implement updates and enhancements according to Change Management policies
Conduct system integration testing
Support upgrades, hotfixes, and patch deployments

User Support & Troubleshooting

Investigate and resolve hardware and software issues
Provide end-user support and technical troubleshooting
Coordinate communication during incidents and outages

System Administration & Operations

Configure:
- Hardware
- Digital systems
- Services
- Storage
- Directories
Monitor:
- Server resources
- System performance
- Application logs
- Backup completion
Perform:
- Backup operations
- File archival and purging
- Recovery from hardware/software failures

Qualifications & Experience

Education

Bachelor’s degree in:
- Computer Science
- Software Engineering
- Telecom Engineering
- Electrical Engineering
- Or equivalent IT-related field

Experience

Minimum 3 years in ICT-related roles
At least 2 years supporting self-service digital channels in large organizations

Certifications

Professional ITSM qualification such as:
- ITIL

Required Skills

Technical Skills

Knowledge of digital channel systems
Experience with:
- Windows
- Linux operating systems

Leadership & Communication

Strong leadership and people management skills
Ability to:
- Lead and motivate teams
- Train staff
- Work collaboratively
Experience coordinating with:
- Vendors
- Contractors
- Stakeholders

CRDB Bank Commitment

CRDB Bank promotes:

Sustainability and ESG practices
Inclusive employment opportunities
Equal opportunity for women and persons with disabilities

Important Notice

CRDB Bank does not charge any application or recruitment fees
Only shortlisted candidates will be contacted

How to apply

Interested and qualified candidates should apply for the Specialist Digital Channels Systems position before the deadline.

Application deadline: 01 June 2026

CLICK HERE TO APPLY

To apply for this job please visit careers.crdbbank.co.tz.

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