Specialist; MIS & ESS Monitoring at NMB Bank – August 2026

NMB Bank Plc

Position: Specialist; MIS & ESS Monitoring
Number of Positions: 1
Location: Head Office, Dar es Salaam
Job Opening Date: 13 August 2026
Application Deadline: 27 August 2026
Employment Type: Full-time

Job Purpose

The Specialist; MIS & ESS Monitoring is responsible for ensuring the integrity, availability, and effective utilization of business data. The role involves identifying performance gaps, monitoring Employee Self Service (ESS) productivity, and recommending actionable interventions to improve business performance.

Key Responsibilities

• Develop, enhance, and manage the Personal Banking Management Information Systems (MIS) framework.
• Ensure data integrity, consistency, accuracy, and availability across Personal Banking business units.
• Monitor the ESS platform, including application volumes, turnaround times, conversion rates, user productivity, system utilization, and operational bottlenecks.
• Analyze ESS performance trends and recommend improvements to customer experience, operational efficiency, sales productivity, and portfolio growth.
• Develop interactive dashboards and performance scorecards for senior management and other stakeholders.
• Prepare business performance reports and conduct advanced business analytics.
• Identify growth opportunities, emerging risks, business trends, and revenue optimization opportunities.
• Monitor customer retention, portfolio migration, product utilization, and customer behavior.
• Develop predictive analysis and performance models to support business planning, campaign effectiveness, and sales forecasting.
• Provide business intelligence, market insights, portfolio analysis, and forecasting to support strategic decisions.
• Monitor the productivity of Relationship Managers, DSS, Mortgage teams, Parastatal teams, and other sales channels.
• Conduct root-cause analysis on underperforming products, regions, branches, or schemes.
• Provide analytical support during product launches, campaigns, business reviews, and strategic projects.
• Ensure compliance with internal policies, regulatory requirements, and data governance standards.

Qualifications

• Bachelor’s Degree in Statistics, Data Science, Economics, Mathematics, Actuarial Science, Computer Science, Business Analytics, or a related field.
• Professional certification in Data Analytics, Business Intelligence, Project Management, or Banking is an added advantage.
• Master’s Degree in Business Studies is an added advantage.

Experience

• Minimum 3 years of experience in business analytics, MIS, business intelligence, performance management, or retail banking analytics.
• Proven experience developing dashboards using Power BI, Tableau, or similar visualization tools.
• Demonstrated experience analyzing large datasets and translating insights into measurable business improvements.

Required Knowledge & Skills

• Advanced analytical and problem-solving skills.
• Strong understanding of Personal Banking products.
• Strong understanding of ESS processes and loan origination workflows.
• Advanced Microsoft Excel skills, including Power Query, Pivot Tables, and advanced formulas.
• Strong experience with Power BI, Tableau, or other BI platforms.
• Experience with SQL or other data extraction tools.
• Strong data presentation and storytelling skills.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to translate complex data into actionable business recommendations.
• Strong commercial awareness and understanding of retail banking performance drivers.
• High attention to detail and commitment to data accuracy.

Equal Opportunity

NMB Bank Plc is an equal opportunity employer committed to creating a diverse and gender-balanced workforce. Female candidates and people living with disabilities are strongly encouraged to apply.

NMB Bank does not charge any fee during the application or recruitment process.

How to Apply

Qualified candidates should submit their applications through the NMB Bank recruitment portal.

Deadline: 27 August 2026

Only shortlisted candidates will be contacted.

CLICK HERE TO APPLY