System Admin: M-PESA Applications Support at Vodacom – August 2026

Employer: Vodacom Tanzania
Position: System Admin: M-PESA Applications Support
Location: Dar es Salaam, Tanzania
Job Category: Technology
Business Area: Local Technology
Job Type: Full-time
Contract Type: Permanent
Published: August 2026

Job Purpose

The System Admin: M-PESA Applications Support will be responsible for the end-to-end operational support of the M-PESA core system and its associated digital channels.

The role involves monitoring application performance, resolving user issues, coordinating with development teams, maintaining system security, and ensuring a reliable and seamless mobile money experience for customers.

Key Responsibilities

1. M-PESA System Management

• Manage and support the M-PESA core system.
• Monitor the performance and availability of M-PESA mobile applications on Android and iOS.
• Respond to and resolve user-reported issues, application crashes, and bugs in a timely manner.
• Monitor application analytics and crash reports using Firebase or similar tools.

2. Incident, Problem & Change Management

• Manage system incidents, problems, and changes.
• Coordinate incident and change processes with internal and external stakeholders, including M-PESA platform stakeholders.
• Ensure timely resolution and appropriate escalation of system issues.

3. System Security

• Maintain and support M-PESA system security.
• Apply appropriate mobile security best practices.
• Monitor and address security-related issues affecting the applications and supporting systems.

4. Business Continuity

• Support Business Continuity Management (BCM) activities for M-PESA systems.
• Contribute to the availability and resilience of critical M-PESA services.

5. Mini App Development & Support

• Support the development, implementation, and maintenance of M-PESA Mini Apps.
• Provide technical support for Mini App-related initiatives.

6. Projects & Product Support

• Provide technical support for M-PESA projects, including both MPA and local projects.
• Support M-PESA products and related digital channels.
• Work closely with relevant technical and business teams to ensure successful implementation and operation of M-PESA services.

Required Technical Knowledge & Experience

Candidates should have knowledge and experience in:

• Unix
• Linux, including RHEL and SUSE
• Windows
• Relational Database Management Systems, including:
  • Oracle
  • GaussDB
  • MySQL
• Mobile security best practices
• Android and iOS platforms
• Mobile application architecture
• APIs
• M-PESA or mobile money platforms
• System administration and application support
• Incident, problem, and change management
• Business continuity

Qualifications

• Bachelor’s degree in Computer Science or an equivalent qualification.
• Strong stakeholder relationship management skills.
• Understanding of mobile money platforms, particularly M-PESA, is highly desirable.

Key Skills

• System administration
• M-PESA application support
• Linux/Unix administration
• Windows administration
• Database management
• Mobile application support
• Android and iOS platforms
• API and application architecture
• Mobile security
• Incident management
• Problem management
• Change management
• Business continuity
• Troubleshooting and problem-solving
• Stakeholder management
• Communication skills

Ideal Candidate

The ideal candidate should have a strong technical background in system administration and application support, with knowledge of Linux/Unix environments, databases, mobile applications, APIs, and mobile security. Familiarity with M-PESA or other mobile money platforms will be an advantage.

Vodafone also indicates that candidates who do not meet every desired criterion are encouraged to apply if they believe they can perform the role or may be suitable for another opportunity.

About Vodafone

Vodafone is a leading international telecommunications company focused on connectivity, technology, and digital services. The company promotes an inclusive and diverse workplace and provides opportunities for professional development and career growth.

Vacancy Summary

How to Apply

Interested and qualified candidates should submit their applications through the Vodafone careers portal.

CLICK HERE TO APPLY

Application Deadline: Not specified in the supplied vacancy information.