Website ASA Microfinance Tanzania
ASA Microfinance Tanzania
Vacancy Announcement – ASA Microfinance (Tanzania) Limited
ASA Microfinance (Tanzania) Limited, incorporated under the Companies Act, 2002, is a subsidiary of ASA International, one of the world’s leading microfinance institutions.
The company is an Equal Opportunity Employer and invites applications from qualified, competent, and dynamic Tanzanian citizens who are committed to socio-economic development for the following positions:
1. Grievance Mitigation Committee (GMC) Head – 1 Post
Job Purpose
The GMC Head is an independent position responsible for resolving unresolved employee grievances that may affect the effective operation of ASA International (ASAI).
The role ensures that grievance mitigation processes are:
- Transparent
- Fair
- Thorough
- Confidential
- Compliant with company policies and labour regulations
The GMC Head must protect employee privacy, handle sensitive information responsibly, and ensure that employees are not subjected to retaliation.
Key Responsibilities
The GMC Head will:
- Open employee complaints, appeals, and direct complaints submitted through the GMC process.
- Forward received appeals, direct complaints, and GMC entity complaints to GMC Group for guidance and compliance monitoring.
- Maintain confidentiality and ensure compliance with GMC procedures and country labour laws.
- Prepare and submit monthly and quarterly GMC reports, including:
Monthly Meeting & Appeal Report
- Summarizing received complaints and appeals.
Monthly Complaints Follow-up Report
- Providing updates on employee complaint statuses.
Punishment Report
- Reviewing disciplinary actions taken by management to ensure compliance with company manuals and procedures.
Quarterly Appeals & Direct Complaints Report
- Reporting final outcomes of appeals and direct complaints.
- Review differences between HR manuals and labour laws regarding:
- Termination
- Promotion
- Demotion
- Salary increments
- Transfers
- Penalties
- Other employee-related matters
- Lead GMC sessions during:
- Employee orientation programs
- Training sessions
- Exit interviews
- Online training sessions
- Follow GMC policies and instructions from the Group GMC Chairperson.
- Conduct branch visits related to grievances when required.
Qualifications & Experience
Applicants must possess:
- Bachelor’s or Master’s Degree in:
- Management
- Law
- Or related fields.
Experience requirements:
- 10–15 years of managerial experience.
- Preference will be given to retired female professionals.
Required Skills & Competencies
Candidates should demonstrate:
- Excellent English communication skills (written and verbal).
- Ability to handle stressful situations professionally.
- Strong interpersonal and conflict-resolution skills.
- Leadership experience and ability to command respect.
- Ability to analyze complaint trends and data.
- Knowledge of relevant labour laws and regulations.
- Strong ethical values and integrity.
- Attention to detail and ability to meet deadlines.
- Willingness to travel to branches when required.
2. Chief Commercial Officer (CCO) – 1 Post
Job Purpose
The Chief Commercial Officer will lead the company’s commercial strategy by driving business growth, market expansion, customer acquisition, portfolio growth, and profitability.
Key Responsibilities
The CCO will:
- Develop and execute the company’s commercial strategy.
- Lead business development and market expansion initiatives.
- Drive customer acquisition and portfolio growth.
- Oversee:
- Sales
- Marketing
- Product development
- Customer relationship management
- Identify new market opportunities and develop competitive products and services.
- Monitor:
- Market trends
- Competitor activities
- Customer needs
- Build strong relationships with:
- Regulators
- Business partners
- Clients
- Key stakeholders
- Lead annual business planning, budgeting, and growth strategies.
- Support branch expansion and market penetration.
- Monitor branch performance and recommend improvements.
- Collaborate with:
- Operations
- Risk
- Finance
- IT departments
- Drive customer experience and retention initiatives.
- Develop pricing strategies and revenue models.
- Prepare commercial performance reports for Management and the Board.
- Ensure regulatory compliance and governance standards.
- Strengthen internal controls.
- Develop and mentor commercial teams.
- Manage commercial risks.
- Implement digital and operational improvements.
Qualifications & Experience
Applicants must have:
- Bachelor’s Degree in:
- Business Administration
- Economics
- Marketing
- Finance
- Banking
- Related fields
Added Advantage:
- Master’s Degree in:
- MBA
- Finance
- Marketing
- Strategic Management
- Related discipline
Experience:
- Minimum 10 years professional experience in:
- Banking
- Microfinance
- Financial institutions
- Related industries
Including:
- At least 5 years in senior management roles.
Key Competencies
- Strategic leadership and vision.
- Commercial strategy development.
- Business development expertise.
- Market expansion skills.
- Customer-focused approach.
- Financial and portfolio management.
- Change management and innovation.
- Team leadership and development.
- Risk management and compliance.
- Negotiation and stakeholder management.
3. Legal Officer – 1 Post
Job Purpose
The Legal Officer will provide legal guidance, ensure regulatory compliance, manage legal risks, and safeguard the company’s interests.
Key Responsibilities
The Legal Officer will:
- Provide legal advice to management and departments.
- Draft, review, and negotiate:
- Contracts
- Agreements
- MoUs
- Legal documents
- Ensure compliance with laws, regulations, and internal policies.
- Manage litigation matters and coordinate with external advocates.
- Prepare legal opinions and risk assessments.
- Support debt recovery processes.
- Liaise with:
- Government institutions
- Regulatory authorities
- External stakeholders
- Monitor changes in laws and regulations.
- Support disciplinary and employee relations matters.
- Maintain legal records and documentation.
- Assist with:
- Board papers
- Resolutions
- Corporate governance documents
- Conduct legal due diligence.
- Ensure renewal of:
- Licences
- Permits
- Statutory registrations
- Support investigations and compliance reviews.
- Conduct legal awareness training for employees.
- Improve legal operational processes.
Qualifications & Experience
Applicants must possess:
- Bachelor’s Degree in Law (LL.B) from a recognized institution.
- Admission to the Bar and valid Practicing Certificate is an added advantage.
Experience:
- Minimum 5 years of professional experience in:
- Legal practice
- Corporate legal affairs
Preferred experience in:
- Microfinance institutions
- Banks
- Financial institutions
- Law firms
- Consultancy firms
Required Skills
Candidates should have:
- Knowledge of:
- Corporate law
- Labour laws
- Contract law
- Regulatory compliance
- Experience in:
- Litigation
- Debt recovery
- Legal documentation
- Strong analytical and negotiation skills.
- Excellent communication skills.
- Proficiency in MS Office and legal management systems.
Remuneration
ASA Microfinance Tanzania offers an attractive and competitive remuneration package based on qualifications and experience.
General Application Requirements
Applicants must submit:
- Application Letter.
- Curriculum Vitae (CV) including:
- Work experience
- Skills
- Postal address
- Telephone contacts
- Three referees
How to Apply
Qualified candidates should submit applications through:
Email: recruitment@asatanzania.co.tz
Or deliver applications physically to:
ASA Microfinance (Tanzania) Limited
Plot No. 87, Msese Street
Kinondoni Road
Deadline: 31 July 2026 before 17:00 HRS
Important Notes
- Only shortlisted candidates will be contacted for interviews.
- No phone calls will be accepted for inquiries.
- No interview allowances will be provided.
To apply for this job email your details to recruitment@asatanzania.co.tz