Branch & Head Office Operations Control Officer

Mwanga Hakika Bank (MHB), Tanzania

Job Purpose

This role supports Mwanga Hakika Bank’s internal control framework by executing branch and head office operational controls, ensuring compliance with internal policies, regulatory requirements, and operational procedures.

It focuses on strengthening control effectiveness by identifying weaknesses, recommending corrective actions, and promoting a strong risk and compliance culture across branches and central operations.

Key Duties and Responsibilities

1. Branch & Head Office Control Monitoring

Review Branch & Head Office Control Checklists and report findings to the Head of Operations & Service Excellence
Conduct daily operational control reviews across branches
Identify control gaps and ensure corrective actions are implemented

2. General Ledger & Financial Controls

Review branch general ledger (G/L) accounts daily
Identify and report exceptions in financial postings
Support branches in correcting G/L discrepancies
Monitor accuracy of financial records and reporting

3. Regulatory Reporting & Compliance

Ensure timely submission of regulatory and statutory returns from operations
Monitor compliance with regulatory reporting requirements
Coordinate with relevant units to ensure deadlines are met

4. Vault, Cash & ATM Monitoring

Monitor daily vault positions and ATM cash limits
Ensure adherence to cash handling policies and operational limits
Support risk reduction in cash management processes

5. Branch Visits & On-Site Controls

Conduct branch visits where necessary
Perform physical reviews of branch compliance with internal controls
Identify operational gaps and recommend corrective actions

6. Reconciliations & Operational Accuracy

Monitor all reconciliations within the Operations Department
Follow up on unresolved reconciliation items
Ensure accuracy and completeness of operational records

7. Risk, Compliance & Audit Follow-Up

Liaise with Risk and Compliance departments on regulatory matters
Follow up closure of audit and risk issues across branches and head office
Ensure timely implementation of corrective action plans

8. Customer Onboarding Controls

Review onboarding processes at branch level for accuracy and compliance
Report onboarding exceptions and ensure resolution
Ensure adherence to internal onboarding procedures

9. Reporting & Other Duties

Prepare and submit control and compliance reports
Perform any additional duties assigned by management

Qualifications and Experience

A. Education

Bachelor’s degree in business-related field

B. Experience

5–10 years of banking experience in:
- Branch operations
- Head office operations
- Banking control or compliance functions

Key Knowledge and Skills

Strong understanding of banking operations (branch and centralized systems)
Good knowledge of banking industry standards
Strong risk and compliance awareness
High attention to detail
Strong report writing and documentation skills
Ability to analyze operational data and identify control weaknesses

Core Competencies

Operational control and monitoring
Regulatory compliance awareness
Analytical thinking and problem-solving
Strong communication and reporting skills
Integrity and accountability
Ability to work across branches and departments
Strong understanding of internal control frameworks

Application Information

Employer: Mwanga Hakika Bank (MHB)
Application Deadline: 16 June 2026
Application Method: Online via MHB Careers Page
Selection: Only shortlisted candidates will be contacted

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

To apply for this job please visit www.careers-page.com.

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