VACANCY ANNOUNCEMENT: CLIENT ACCOUNT MANAGER

LGT Logistics Limited

Location: Arusha, Tanzania
Position Type: Full-Time

About the Role

LGT Logistics Limited is seeking a proactive, results-driven, and highly organized Client Account Manager to join its team.

The Client Account Manager will serve as the primary point of contact for major clients, playing a key role in nurturing strategic relationships, overseeing end-to-end service delivery, ensuring high client satisfaction, and driving business growth.

Key Responsibilities

1. Client Relationship Management

• Build and maintain strong, long-term relationships with key accounts.
• Act as the primary liaison between clients and internal operational teams.

2. Service Quality & SLA Monitoring

• Oversee client logistics requirements.
• Track shipments and ensure strict compliance with Service Level Agreements (SLAs).

3. Account Retention & Growth

• Identify opportunities to upsell and cross-sell logistical services.
• Proactively address client needs to maximize account retention.

4. Issue Resolution

• Act as the first escalation point for clients.
• Promptly investigate and resolve client queries, operational delays, and service concerns.

5. Performance Reporting

• Track and analyze account KPIs and shipping metrics.
• Prepare and present periodic reports to client stakeholders and internal management.

Key Qualifications & Requirements

Education & Experience

Education

• Bachelor’s degree in:
  • Business Administration
  • Supply Chain Management
  • Logistics
  • Marketing
  • Or a related field.

Experience

• Minimum of 2–5 years of account management or client relations experience.
• Experience in the logistics, freight forwarding, or transportation industry is preferred.

Certifications

• CIPS, CSCP, or Project Management certifications are an added advantage.

Skills & Competencies

Industry Knowledge

• Solid understanding of end-to-end supply chain processes.
• Knowledge of customs clearance, freight forwarding, and logistics operations.

Technical Skills

• Proficiency in CRM platforms.
• Knowledge of ERP systems.
• Proficiency in MS Office, particularly:
  • Microsoft Excel
  • Microsoft Word

Soft Skills

• Excellent written and verbal communication skills.
• Strong negotiation skills.
• Strong conflict-resolution skills.

Work Ethic

• Strong time-management skills.
• Ability to prioritize key accounts effectively.
• Ability to work under tight deadlines and perform well under pressure.

How to Apply

Interested candidates who possess the required qualifications and are ready to contribute to a dynamic logistics environment should submit their:

• Application Letter
• CV

Applications should be addressed to:

Human Resources Manager
LGT Logistics Limited

Email: hr@lgtlogisticstz.com

LGT Logistics Limited is an Equal Opportunity Employer.