Commercial Relationship Manager – Arusha at Absa – September 2026

Absa Group Limited is seeking a Commercial Relationship Manager to manage and grow a portfolio of Business Banking customers in Arusha.

Job Details

Item	Details
Position	Commercial Relationship Manager
Employer	Absa
Location	Arusha, Tanzania
Employment Type	Full-time
Job Area	Business/Commercial Banking
Education	Bachelor’s Degree or Advanced Diploma
Preferred Fields	Business, Commerce, Management Studies
Posted	September 2026
Deadline	Not stated in the provided advert

Job Purpose

The role is responsible for:

• Managing and sustaining a portfolio of Business Banking customers.
• Building long-term customer relationships through reliable and efficient service.
• Making quick and sound risk decisions.
• Maintaining operational service quality and consistency.
• Maximizing risk-adjusted portfolio contribution.
• Acquiring new customers and increasing wallet share among existing customers.

Key Responsibilities

1. Sales & Customer Service – 65%

• Maintain relationship plans for customers and prioritize customer contact.
• Conduct annual and interim reviews of borrowing facilities.
• Conduct reviews of non-borrowing customers.
• Communicate service standards, pricing, relationship contacts and product changes.
• Resolve customer complaints and provide appropriate solutions.
• Identify and sell products that meet customers’ financial needs.
• Develop and follow up on potential new-business opportunities.

2. Business Management – 30%

• Identify priority customers based on current and potential contribution.
• Research and develop target lists for new business.
• Gather information required for credit applications.
• Provide relevant judgmental information for credit assessments.
• Work with CMA and CCM resources in preparing credit applications.
• Monitor portfolio quality and manage risks in accordance with bank policies and guidelines.

3. Staff Management – 5%

• Provide day-to-day coaching and development to Corporate Service Assistants.

Education Requirements

Required:

• Bachelor’s Degree or Advanced Diploma in:
  • Business
  • Commerce
  • Management Studies
  • A related field

Key Competencies

The role requires strong capability in:

• Business and commercial banking
• Relationship management
• Customer acquisition and retention
• Business development
• Credit application preparation
• Risk management
• Portfolio management
• Customer service and complaint resolution
• Sales and cross-selling
• Financial needs assessment
• Communication and negotiation
• Staff coaching and development

Ideal Candidate Profile

The strongest candidate would have experience in Business/Commercial Banking, particularly:

• Managing a portfolio of business customers.
• Growing loans, deposits and other banking products.
• Acquiring new business and increasing existing customer wallet share.
• Preparing and assessing credit applications.
• Managing customer relationships and resolving complaints.
• Applying risk-management policies and maintaining portfolio quality.
• Identifying commercial opportunities in the market.

Quick Assessment

This is a relationship-management and commercial banking role, rather than a general banking/operations position. The most important areas are Business Banking portfolio management, sales/business development, credit knowledge, risk management and customer relationship management.

For someone with a general banking background, the role could be a good fit if they can demonstrate commercial/Business Banking, lending and relationship-management experience.

How to Apply

Applications should be submitted through Absa’s official Workday recruitment portal:

CLICK HERE TO APPLY