Head Digital Platforms & Channels Support at CRDB Bank

Company: CRDB Bank PLC
Position: Head Digital Platforms & Channels Support
Location: Tanzania Head Office
Department: ICT
Reports To: Director of ICT
Employment Type: Permanent
Vacancies: 1
Application Deadline: 5 August 2026

Job Purpose

The Head Digital Platforms & Channels Support is responsible for leading the implementation, enhancement, integration, security, and operational support of CRDB Bank’s digital banking platforms. The role oversees Internet Banking, Mobile Banking, Agency Banking, USSD, self-service channels, card and payment systems, enterprise integration platforms, APIs, and middleware to ensure high availability, scalability, security, and an excellent customer experience.

Key Responsibilities

Develop and execute the strategic roadmap for digital banking platforms and channels.
Lead the availability, resilience, performance, and continuous improvement of digital banking services.
Drive customer adoption and enhance user experience across:
- Mobile Banking
- Internet Banking
- Agency Banking
- Merchant Portals
- Corporate Digital Banking
- Self-Service Platforms
- Open Banking services
Oversee card management systems, ATM/POS platforms, and card production systems.
Manage debit, credit, prepaid, virtual, and digital card platforms.
Lead integrations and certifications with:
- Visa
- Mastercard
- UnionPay (CUP)
- RuPay
- National and regional payment networks
Ensure payment platforms remain secure, compliant, scalable, and support emerging payment technologies.
Manage Enterprise Service Bus (ESB), API Management, middleware, and Open Banking platforms.
Promote API-first architecture and reusable integration services.
Establish enterprise integration governance across banking systems, fintechs, government platforms, subsidiaries, and third-party providers.
Collaborate with business units and product teams to deliver innovative digital banking products.
Drive adoption of emerging technologies including:
- Embedded Finance
- Digital Wallets
- QR Payments
- Instant Payments
- AI-enabled customer services
Lead proof-of-concept initiatives supporting innovation and business growth.
Ensure 24/7 operational support, monitoring, incident management, service continuity, capacity planning, and resilience testing.
Manage a portfolio of digital transformation initiatives based on strategic priorities and business value.
Ensure compliance with:
- SDLC standards
- Change and Release Management
- Enterprise Architecture standards
- PCI-DSS
- Cybersecurity requirements
- Data Protection regulations
- Card Scheme rules
- Bank of Tanzania regulations
Embed security-by-design practices across digital platforms.
Manage technology vendors, fintech partners, and service providers while ensuring SLA compliance.
Prepare and manage CAPEX and OPEX budgets.
Optimize technology investments through automation and platform consolidation.
Lead, mentor, and develop a high-performing ICT team while promoting innovation and continuous learning.

Required Qualifications

Bachelor’s degree in:
- Information and Communication Technology (ICT)
- Computer Science
- Information Systems
- Software Engineering
- Computer Engineering
- or a related field.
Master’s degree in Computer Science, Information Technology, Software Engineering, Telecommunications, Engineering, Business Information Systems, or a related discipline.
Minimum 7 years of experience in Banking Technology or Digital Banking.
Minimum 3 years in a senior management role leading Digital Channels, Cards, Payments, or Integration platforms.

Professional Certifications (Added Advantage)

ITIL
COBIT
ISO 27001
PCI-DSS
TOGAF
PMP
PRINCE2
Agile/Scrum
CISM
CISSP

Experience & Technical Skills

Candidates should demonstrate experience in:

Large-scale digital banking ecosystems
Mobile Banking and Internet Banking platforms
Agency Banking
API Management
Open Banking
Card Management Systems
ATM/POS Switching Platforms
Enterprise Service Bus (ESB)
Cloud-native platforms
Kubernetes
Rancher
API Gateways
Enterprise Middleware
Digital transformation programmes
Vendor and contract management
Highly regulated financial environments
Enterprise Architecture
Agile and DevSecOps
ITIL Service Management
Banking operations and regulations
Technology Risk Management
Cybersecurity frameworks

Leadership Competencies

Digital transformation leadership
Strategic planning and execution
Programme and portfolio management
Financial and budget management
Vendor management
Incident and crisis management
Executive stakeholder engagement
Negotiation and influencing skills
Excellent communication and presentation abilities

CRDB Bank Commitment

CRDB Bank is committed to:

Sustainability and ESG principles.
Equal employment opportunities.
Encouraging applications from women and persons with disabilities.
A recruitment process that is completely free of charge. Applicants should ignore any requests for payment.

Only shortlisted candidates will be contacted.

Application Deadline

5 August 2026

How to Apply

Interested candidates should submit their applications through the official CRDB Bank online recruitment portal before the application deadline, following the instructions provided in the job advertisement.

CLICK HERE TO APPLY

To apply for this job please visit careers.crdbbank.co.tz.

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