Intelligent Automation Analyst

Employer: Vodacom Tanzania
Job Type: Full-Time
Industry: Telecommunications / ICT
Location: Tanzania
Posted: September 2026

About Vodacom

Vodacom Tanzania is a leading telecommunications company providing mobile communications, digital services, connectivity, and other technology-enabled solutions. The company is part of the wider Vodafone Group and focuses on using technology and connectivity to improve the lives of customers and communities.

Job Purpose

The Intelligent Automation Analyst will identify, analyse, design, and support intelligent automation and digital-service solutions that improve efficiency, service quality, customer experience, and control effectiveness.

The role will manage the automation lifecycle from opportunity assessment and requirements gathering through design, testing, deployment, adoption, monitoring, and continuous improvement.

Key Responsibilities

Opportunity Assessment and Process Improvement

• Identify automation opportunities and facilitate discovery workshops.
• Assess business value, feasibility, complexity, risk, and integration requirements.
• Prepare business cases and prioritise the automation opportunity pipeline.
• Redesign AS-IS processes into efficient TO-BE processes.

Business Analysis and Requirements

• Gather and validate business, functional, technical, security, and compliance requirements.
• Produce requirement specifications, user stories, use cases, process maps, and acceptance criteria.
• Define business rules, exceptions, dependencies, and approved backlogs.

Solution Design and Delivery

• Translate business requirements into secure, scalable, reusable, and maintainable automation designs.
• Collaborate with architects and developers on workflows, APIs, integrations, data flows, controls, exception handling, logging, monitoring, and recovery.

RPA and Digital Services

• Support the design, development, deployment, scheduling, monitoring, maintenance, and improvement of:
  • Robotic Process Automation (RPA)
  • Social Connect solutions
  • HR Services
  • Chatbots
  • Employee self-service solutions
  • Customer self-service solutions

User Experience and Chatbots

• Define customer journeys, conversation intents, workflows, responses, and escalation paths.
• Define screen flows and interface requirements.
• Promote usability, accessibility, mobile responsiveness, and consistent digital interactions.

Testing and Release

• Develop test scenarios.
• Coordinate system, integration, regression, exception, and user-acceptance testing.
• Manage defects and secure business approval.
• Support release readiness, deployment, rollback, and post-implementation reviews.

Citizen Development

• Support the nomination, training, mentoring, assessment, governance, and ongoing enablement of citizen developers.
• Provide guided builds, peer reviews, and reusable components.

Agile Coordination and Stakeholder Management

• Participate in Agile ceremonies.
• Maintain actionable work items.
• Track delivery progress, risks, blockers, decisions, and dependencies.
• Coordinate business, technical, operational, and partner teams.

Governance and Documentation

• Ensure compliance with security, privacy, access, audit, and change controls.
• Maintain approved requirements, process and solution designs, test evidence, releases, runbooks, risk records, and benefits reports in authorised repositories.

Performance and Continuous Improvement

• Monitor availability, utilisation, volumes, exceptions, incidents, service quality, and realised benefits.
• Investigate recurring failures.
• Maintain and manage an improvement backlog.

Qualification, Competencies, Knowledge and Experience

Academic Qualifications

• Bachelor’s degree in:
  • Information Technology
  • Computer Science
  • Business Analysis
  • Engineering
  • Information Systems
  • Or another related discipline.

Experience and Technical Knowledge

• Experience in business analysis, process automation, digital transformation, or systems delivery.
• Experience with requirements gathering and end-to-end process documentation.
• Working knowledge of RPA platforms and workflow automation.
• Knowledge of APIs and system integration.
• Experience with Agile delivery methodologies.
• Knowledge of testing, UAT, releases, and production support.
• Relevant certification in business analysis, RPA, Agile, process improvement, or solution architecture is an added advantage.
• Exposure to any of the following is advantageous:
  • C#
  • VB.NET
  • Python
  • Java
  • Node.js
  • React
  • Spring Java

Core Competencies

• Business Analysis and Process Excellence
• Digital Transformation and Solution Design
• Stakeholder and Relationship Management
• Facilitation and Change Enablement
• Analytical Thinking and Decision Making
• Governance, Risk and Compliance

How to Apply

Interested candidates should submit their applications through the official Vodacom/Vodafone careers portal.

CLICK/TAP HERE TO APPLY:

Application Deadline: Not specified in the supplied vacancy.

Important: Applicants should follow the application instructions provided by Vodacom on the official careers portal.