Website Hope Microcredit Company Limited
Hope Microcredit Company Limited
Portfolio Monitoring Officer
Position Overview
A dynamic and results-driven organization is seeking a highly motivated Portfolio Monitoring Officer to join its team. The successful candidate will be responsible for monitoring loan portfolios, identifying repayment issues, and ensuring timely recovery of outstanding loans through proactive client engagement and follow-up.
This role is ideal for individuals who are analytical, persistent, target-oriented, and comfortable working in a fast-paced, performance-driven environment.
Key Responsibilities
Portfolio Monitoring & Analysis
- Analyze loan repayment data to identify delinquent and defaulting clients.
- Monitor repayment trends and portfolio performance.
- Track missed, overdue, and delayed loan repayments.
- Generate reports on portfolio performance and recovery activities.
Loan Recovery & Client Follow-Up
- Conduct daily telephone follow-ups with borrowers regarding outstanding repayments.
- Make 300+ outbound calls per day to clients.
- Maintain consistent communication with borrowers to improve repayment performance.
- Negotiate repayment commitments while maintaining professionalism and firmness.
- Ensure timely collection of overdue loan installments.
Coordination & Reporting
- Collaborate with field staff and recovery teams to strengthen loan recovery efforts.
- Provide regular updates on repayment status and recovery progress.
- Support the implementation of strategies aimed at reducing portfolio risk.
Requirements
Technical Skills
Mandatory
- Advanced proficiency in Microsoft Excel (non-negotiable).
- Strong data analysis and tracking skills.
- Ability to interpret repayment data and identify portfolio risks.
Preferred Skills
- Experience with loan portfolio management systems.
- Knowledge of microfinance or lending operations.
Professional Skills
- Strong negotiation and persuasion skills.
- Excellent communication and interpersonal abilities.
- High attention to detail and accuracy.
- Strong organizational and reporting skills.
Personal Attributes
The ideal candidate should be:
- Results-oriented
- Persistent and resilient
- Comfortable working under pressure
- Able to meet demanding targets
- Self-motivated and disciplined
- Demonstrate leadership potential
- Capable of handling repetitive and high-volume tasks efficiently
Work Schedule
| Item | Details |
|---|---|
| Working Days | Monday – Saturday |
| Environment | Fast-paced and target-driven |
| Daily Calls Target | 300+ calls per day |
Benefits
Successful candidates will receive:
- Monthly basic allowance
- Performance-based commission
- Opportunity to grow within a results-oriented organization
Ideal Candidate Profile
This position is best suited for individuals with experience in:
- Loan collections
- Credit monitoring
- Portfolio management
- Customer service and debt recovery
- Call center operations
- Microfinance or banking environments
Candidates with strong Excel skills and a proven ability to achieve recovery targets will have a competitive advantage.
Application Process
Interested and qualified candidates should submit:
- Updated Curriculum Vitae (CV)
- Cover Letter
Email Applications To:
Copy (CC):
Email Subject Line:
Application for Portfolio Monitoring Officer
Only shortlisted candidates will be contacted for further assessment and interviews.
To apply for this job email your details to hr.hopemicrocredit@gmail.com