Relationship Manager – Agriculture & Tourism (Arusha Region) Job Vacancy at NCBA Bank, September 2026

Job Purpose

Key Responsibilities & Weightings

• Financial Performance & Portfolio Growth (40%)
  • Achieve portfolio annual P&L and balance sheet targets.
  • Drive portfolio expansion in Agriculture and Tourism sectors.
  • Mobilize CASA deposits from target sector clients.
  • Grow funded and non-funded income by cross-selling Trade Finance, Treasury, Cash Management, and Digital Banking solutions.
  • Maintain portfolio quality within approved risk parameters.
  • Execute regional market penetration strategies across Northern Tanzania.
• Customer Acquisition & Relationship Management (20%)
  • Build and maintain strategic relationships with corporates, SMEs, hotel/lodge operators, exporters, and cooperatives.
  • Identify sector opportunities and structure customized financial solutions to increase wallet share.
  • Execute customer acquisition, retention, and portfolio deepening plans.
  • Maintain accurate pipeline tracking and CRM records.
• Internal Business Processes & Compliance (20%)
  • Adhere to internal bank policies, procedures, and service level agreements (100% SLA adherence).
  • Resolve audit findings within the quarter of identification with zero repeat findings.
  • Ensure fast turnaround times on credit applications and client requests.
• Learning & Growth (20%)
  • Manage individual performance objectives and pursue continuous professional development.
  • Participate in coaching and technical training programs.

Organizational Relationships

• Direct / Indirect Reports: None
• Internal Stakeholders: All Bank Departments
• External Stakeholders: Agricultural producers/processors, tourism operators, commodity traders, hotel/lodge owners, industry associations, regulators, DFIs, and government agencies.

Key Mandates & Decision-Making Authority

• Recommend sector-specific financing structures and credit facilities.
• Recommend pricing within approved delegation levels.
• Lead customer negotiations within authorized limits.
• Escalate sector risks and portfolio performance opportunities.

Requirements & Qualifications

• Academic: Bachelor’s degree from a recognized accredited university.
• Experience:
  • At least 5 years of experience in Relationship Management, Corporate Banking, Agribusiness Banking, or Commercial Banking.
  • Hands-on experience managing clients in Agriculture, Agribusiness, Tourism, or Hospitality is highly desirable.
  • Strong track record of hitting portfolio growth targets.
• Technical Skills:
  • In-depth understanding of agricultural value chains, seasonal business cycles, export markets, and commodity financing.
  • Deep knowledge of tourism operating models (hotels, lodges, tour operators).
  • Expertise in structured lending solutions, risk assessment, and sustainability/climate considerations.
  • Sound understanding of commercial banking operations, products, and regulatory frameworks.
• Core Competencies:
  • Leadership & Strategy: Self-driven, strong cognitive intelligence, strategic thinking, and ethical standards.
  • Behavioural: High emotional intelligence, cross-cultural awareness, adaptability, and strong negotiation capabilities.